receptionist

Key Responsibilities • Patient Interaction: Greet patients and visitors, answer phone calls, handle inquiries, and provide information on surgery services. • Appointment Management: Book appointments for patients, manage follow-up appointments, and record patient attendance. • Administrative Tasks: Process repeat prescription requests, manage patient records, file correspondence, and maintain an orderly reception area. • Liaison and Communication: Act as a central point of contact and communicate effectively with GPs, nurses, administrative staff, and external agencies to support patient care. • Data Management: Enter patient information into the computer system, maintain the accuracy of the practice's clinical system, and process incoming and outgoing correspondence. • Prescription Management: Process repeat prescription requests and manage other prescription-related tasks. • Confidentiality: Handle sensitive patient information with the utmost discretion and professionalism, ensuring patient privacy and confidentiality are maintained at all times. Essential Skills and Qualities • Communication Skills: Excellent telephone and interpersonal skills to communicate effectively and empathetically with patients, carers, and colleagues. • Organizational Skills: Strong organisational skills, effective time management, and the ability to multitask in a busy environment. • IT Proficiency: Good computer skills, including proficiency with the practice's clinical system (TPP), word processing, and other electronic communication tools. • Attention to Detail: A meticulous approach to record-keeping and data entry. • Discretion: A commitment to maintaining patient confidentiality and professional conduct. • Teamwork: The ability to work effectively as part of a multidisciplinary team. Desirable Qualifications and Experience • Education: A good standard of GCSEs, particularly in English and Maths, is often desirable. • Experience: Some experience with computer systems and electronic filing is beneficial, though training may be provided on the job. • Knowledge: Familiarity with basic medical terminology would be an asset Job description Job responsibilities Key Responsibilities • Patient Interaction: Greet patients and visitors, answer phone calls, handle inquiries, and provide information on surgery services. • Appointment Management: Book appointments for patients, manage follow-up appointments, and record patient attendance. • Administrative Tasks: Process repeat prescription requests, manage patient records, file correspondence, and maintain an orderly reception area. • Liaison and Communication: Act as a central point of contact and communicate effectively with GPs, nurses, administrative staff, and external agencies to support patient care. • Data Management: Enter patient information into the computer system, maintain the accuracy of the practice's clinical system, and process incoming and outgoing correspondence. • Prescription Management: Process repeat prescription requests and manage other prescription-related tasks. • Confidentiality: Handle sensitive patient information with the utmost discretion and professionalism, ensuring patient privacy and confidentiality are maintained at all times. Essential Skills and Qualities • Communication Skills: Excellent telephone and interpersonal skills to communicate effectively and empathetically with patients, carers, and colleagues. • Organizational Skills: Strong organisational skills, effective time management, and the ability to multitask in a busy environment. • IT Proficiency: Good computer skills, including proficiency with the practice's clinical system (TPP), word processing, and other electronic communication tools. • Attention to Detail: A meticulous approach to record-keeping and data entry. • Discretion: A commitment to maintaining patient confidentiality and professional conduct. • Teamwork: The ability to work effectively as part of a multidisciplinary team. Desirable Qualifications and Experience • Education: A good standard of GCSEs, particularly in English and Maths, is often desirable. • Experience: Some experience with computer systems and electronic filing is beneficial, though training may be provided on the job. • Knowledge: Familiarity with basic medical terminology would be an asset