Receptionist

Patient-facing duties • Greeting patients and visitors, both in person and by phone • Booking, amending, and cancelling appointments (routine, urgent, telephone consultations) • Registering new patients and updating patient records/demographic details • Signposting patients to the right service (GP, nurse, pharmacist, other NHS services) based on need • Handling repeat prescription requests and liaising with pharmacies Administrative duties • Answering and directing incoming calls, often high-volume • Processing incoming post, emails, and online consultation requests • Scanning, filing, and updating records on the clinical system (e.g. EMIS, SystmOne) • Managing referral letters and hospital correspondence • Processing test results messages/tasks as instructed by clinicians • Managing the appointment book/diary, including clinic templates Practice support • Taking messages for GPs and clinical staff and passing them on appropriately • Chaperoning duties (in some practices, if trained) • Handling deaths, safeguarding alerts, and other sensitive notifications with appropriate discretion • Maintaining confidentiality in line with data protection and Caldicott principles • Supporting practice with CQC-related admin (e.g. keeping logs, signage, records accessible for inspection like the CCTV checklist we worked on) Facilities/operational • Opening/closing the practice, including alarm and CCTV systems • Ensuring the reception and waiting areas are tidy and safe • Managing queries about services, opening hours, and practice policies • Basic stock/supplies ordering for reception area Key skills often expected • Good telephone manner and communication skills • Ability to stay calm under pressure (reception can be high-stress, especially mornings) • IT literacy for clinical systems and Microsoft Office • Discretion and understanding of confidentiality (GDPR, Caldicott) • Basic understanding of NHS structure and local referral pathways Job description Job responsibilities Patient-facing duties • Greeting patients and visitors, both in person and by phone • Booking, amending, and cancelling appointments (routine, urgent, telephone consultations) • Registering new patients and updating patient records/demographic details • Signposting patients to the right service (GP, nurse, pharmacist, other NHS services) based on need • Handling repeat prescription requests and liaising with pharmacies Administrative duties • Answering and directing incoming calls, often high-volume • Processing incoming post, emails, and online consultation requests • Scanning, filing, and updating records on the clinical system (e.g. EMIS, SystmOne) • Managing referral letters and hospital correspondence • Processing test results messages/tasks as instructed by clinicians • Managing the appointment book/diary, including clinic templates Practice support • Taking messages for GPs and clinical staff and passing them on appropriately • Chaperoning duties (in some practices, if trained) • Handling deaths, safeguarding alerts, and other sensitive notifications with appropriate discretion • Maintaining confidentiality in line with data protection and Caldicott principles • Supporting practice with CQC-related admin (e.g. keeping logs, signage, records accessible for inspection like the CCTV checklist we worked on) Facilities/operational • Opening/closing the practice, including alarm and CCTV systems • Ensuring the reception and waiting areas are tidy and safe • Managing queries about services, opening hours, and practice policies • Basic stock/supplies ordering for reception area Key skills often expected • Good telephone manner and communication skills • Ability to stay calm under pressure (reception can be high-stress, especially mornings) • IT literacy for clinical systems and Microsoft Office • Discretion and understanding of confidentiality (GDPR, Caldicott) • Basic understanding of NHS structure and local referral pathways