Receptionist

Job Description ReceptionistOrganisation: Purbeck Health Centre, Milton Keynes Salary: £12.30 per hour (depending on experience) Hours: • Post 1 (Morning): MondayFriday, 08:0011:00 • Post 2 (Afternoon): MondayFriday, 15:3018:30 Contract: Permanent, Part-time Reports to: Reception Lead / Practice Manager Job SummaryWe are looking for two part-time Receptionists to join our friendly and supportive team at Purbeck Health Centre. These roles are focused on telephone, front desk, and administrative computer-based tasks that keep the practice running smoothly and ensure patients receive a high standard of service. You will be the first point of contact for our patients either in person or by phone and will play a key role in ensuring queries are handled efficiently, appointments are managed accurately, and information is passed to the right members of the team. This role suits someone who is friendly, organised, confident using computers, and able to stay calm under pressure. Main Duties and ResponsibilitiesReception and Front Desk • Welcome patients and visitors in a polite, professional, and caring manner. • Check patients in for appointments and support them with any queries. • Manage patient flow and communicate with clinical staff as needed. • Keep the reception area tidy, calm, and organised. Telephone and Enquiries • Answer incoming calls promptly and courteously using the SystmOne clinical system. • Book, amend, and cancel appointments accurately. • Deal with general enquiries, directing patients to the appropriate service or staff member. • Handle urgent or emergency calls according to practice protocols, ensuring patient safety. • Take and relay accurate messages to GPs, nurses, or administrators in a timely manner. Administrative and Computer Tasks • Update patient contact details and appointment notes. • Process and manage online appointment requests and messages. • Maintain accurate patient records and task lists on SystmOne. • Support daily reception operations, such as checking call queues, monitoring emails, and ensuring the days appointments run smoothly. • Assist with simple computer-based admin such as printing letters, producing lists, or entering basic data as directed. • Follow practice processes for filing, communication, and information sharing between teams. Teamwork and Communication • Work closely with other receptionists to ensure the desk and phones are always covered. • Communicate clearly with clinicians, administrators, and management. • Provide occasional cover for colleagues during annual leave or sickness. • Attend team meetings and training sessions as required. Professional Conduct and Compliance • Follow all practice policies and procedures, including confidentiality, safeguarding, and data protection. • Maintain professionalism and a positive attitude at all times. • Report any issues, risks, or concerns promptly to the Reception Lead or Practice Manager. • Participate in regular training and updates to stay confident in using systems and processes. Skills and Attributes Required • Excellent communication and telephone skills. • Friendly, polite, and approachable manner. • Strong IT skills and confidence using computer systems (SystmOne experience desirable). • Organised and able to multitask in a busy environment. • Calm and professional under pressure. • Reliable, flexible, and a supportive team player. • Strong attention to detail and accuracy. • Able to maintain confidentiality at all times. About Purbeck Health CentrePurbeck Health Centre is a well-established and forward-thinking GP practice based in Milton Keynes. We are proud to provide high-quality, patient-centred care to a diverse local population. Our team includes GPs, nurses, healthcare assistants, pharmacists, paramedics, and social prescribers, supported by an experienced reception and admin team. We use SystmOne and work collaboratively across our Primary Care Network to deliver joined-up care. We value teamwork, good communication, and respect for one another. We encourage our staff to learn, develop, and bring forward ideas that help improve patient care and the working environment. General ResponsibilitiesAll staff are expected to: • Uphold the values and reputation of Purbeck Health Centre. • Maintain confidentiality and data security at all times. • Follow all practice policies and NHS regulations. • Take responsibility for their own health, safety, and wellbeing at work. • Contribute to a positive, supportive, and inclusive workplace culture. Equality and DiversityAll employees are expected to promote equality, diversity, and inclusion, treating all patients and colleagues with dignity and respect. Health and SafetyStaff must take reasonable care of their own health and safety and that of others and report any hazards or incidents immediately. Notes This job description is not exhaustive. Duties may change over time as the needs of the practice evolve, following discussion and agreement with your line manager Job description Job responsibilities Job Description ReceptionistOrganisation: Purbeck Health Centre, Milton Keynes Salary: £12.30 per hour (depending on experience) Hours: • Post 1 (Morning): MondayFriday, 08:0011:00 • Post 2 (Afternoon): MondayFriday, 15:3018:30 Contract: Permanent, Part-time Reports to: Reception Lead / Practice Manager Job SummaryWe are looking for two part-time Receptionists to join our friendly and supportive team at Purbeck Health Centre. These roles are focused on telephone, front desk, and administrative computer-based tasks that keep the practice running smoothly and ensure patients receive a high standard of service. You will be the first point of contact for our patients either in person or by phone and will play a key role in ensuring queries are handled efficiently, appointments are managed accurately, and information is passed to the right members of the team. This role suits someone who is friendly, organised, confident using computers, and able to stay calm under pressure. Main Duties and ResponsibilitiesReception and Front Desk • Welcome patients and visitors in a polite, professional, and caring manner. • Check patients in for appointments and support them with any queries. • Manage patient flow and communicate with clinical staff as needed. • Keep the reception area tidy, calm, and organised. Telephone and Enquiries • Answer incoming calls promptly and courteously using the SystmOne clinical system. • Book, amend, and cancel appointments accurately. • Deal with general enquiries, directing patients to the appropriate service or staff member. • Handle urgent or emergency calls according to practice protocols, ensuring patient safety. • Take and relay accurate messages to GPs, nurses, or administrators in a timely manner. Administrative and Computer Tasks • Update patient contact details and appointment notes. • Process and manage online appointment requests and messages. • Maintain accurate patient records and task lists on SystmOne. • Support daily reception operations, such as checking call queues, monitoring emails, and ensuring the days appointments run smoothly. • Assist with simple computer-based admin such as printing letters, producing lists, or entering basic data as directed. • Follow practice processes for filing, communication, and information sharing between teams. Teamwork and Communication • Work closely with other receptionists to ensure the desk and phones are always covered. • Communicate clearly with clinicians, administrators, and management. • Provide occasional cover for colleagues during annual leave or sickness. • Attend team meetings and training sessions as required. Professional Conduct and Compliance • Follow all practice policies and procedures, including confidentiality, safeguarding, and data protection. • Maintain professionalism and a positive attitude at all times. • Report any issues, risks, or concerns promptly to the Reception Lead or Practice Manager. • Participate in regular training and updates to stay confident in using systems and processes. Skills and Attributes Required • Excellent communication and telephone skills. • Friendly, polite, and approachable manner. • Strong IT skills and confidence using computer systems (SystmOne experience desirable). • Organised and able to multitask in a busy environment. • Calm and professional under pressure. • Reliable, flexible, and a supportive team player. • Strong attention to detail and accuracy. • Able to maintain confidentiality at all times. About Purbeck Health CentrePurbeck Health Centre is a well-established and forward-thinking GP practice based in Milton Keynes. We are proud to provide high-quality, patient-centred care to a diverse local population. Our team includes GPs, nurses, healthcare assistants, pharmacists, paramedics, and social prescribers, supported by an experienced reception and admin team. We use SystmOne and work collaboratively across our Primary Care Network to deliver joined-up care. We value teamwork, good communication, and respect for one another. We encourage our staff to learn, develop, and bring forward ideas that help improve patient care and the working environment. General ResponsibilitiesAll staff are expected to: • Uphold the values and reputation of Purbeck Health Centre. • Maintain confidentiality and data security at all times. • Follow all practice policies and NHS regulations. • Take responsibility for their own health, safety, and wellbeing at work. • Contribute to a positive, supportive, and inclusive workplace culture. Equality and DiversityAll employees are expected to promote equality, diversity, and inclusion, treating all patients and colleagues with dignity and respect. Health and SafetyStaff must take reasonable care of their own health and safety and that of others and report any hazards or incidents immediately. Notes This job description is not exhaustive. Duties may change over time as the needs of the practice evolve, following discussion and agreement with your line manager