Receptionist

JOB TITLE: RECEPTIONIST REPORTS TO: Patient Services Manager HOURS: 37.00 hours per week Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job Responsibilities: Administration • To have a thorough knowledge of all Practice procedures. • To work in accordance of written protocols • Pulling/filing notes for surgeries and update as necessary • Incoming paperwork (e.g., post, requests for prescriptions, photocopying) Reception • Handing completed repeat prescriptions to patient and checking names and address. • Be able to cover all reception position as necessary • Contact with patients, appointments, greeting patients on arrival, directing as appropriate, dealing with visitors, informing patients of late running surgeries, registering new patients, explaining services Appointments • Process appointment requests from patients by telephone and in person. • Deal with visits requests Computer • Registrations of new patients computer data entry and medical records. • Process patients change of address computer data and medical records have knowledge of Practice area. • Process repeat prescription request in accordance with Practice guidelines. Job description Job responsibilities JOB TITLE: RECEPTIONIST REPORTS TO: Patient Services Manager HOURS: 37.00 hours per week Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job Responsibilities: Administration • To have a thorough knowledge of all Practice procedures. • To work in accordance of written protocols • Pulling/filing notes for surgeries and update as necessary • Incoming paperwork (e.g., post, requests for prescriptions, photocopying) Reception • Handing completed repeat prescriptions to patient and checking names and address. • Be able to cover all reception position as necessary • Contact with patients, appointments, greeting patients on arrival, directing as appropriate, dealing with visitors, informing patients of late running surgeries, registering new patients, explaining services Appointments • Process appointment requests from patients by telephone and in person. • Deal with visits requests Computer • Registrations of new patients computer data entry and medical records. • Process patients change of address computer data and medical records have knowledge of Practice area. • Process repeat prescription request in accordance with Practice guidelines.