Receptionist

Job Summary To provide a professional, efficient and welcoming reception service, supporting patients to access the most appropriate care in a timely and effective manner. The post holder will act as the first point of contact for patients, delivering a positive and helpful experience both face-to-face and via telephone. Key Responsibilities Reception & Patient Contact • Provide an effective and efficient reception service to patients and visitors • Respond to general enquiries, explain procedures and book appointments • Support patients in accessing appropriate services through care navigation • Manage patients presenting without appointments, ensuring urgent cases are prioritised appropriately Telephony • Receive and make telephone calls as required • Divert calls, take accurate messages and ensure timely follow-up Appointments & Administration • Book, amend and cancel appointments in line with practice procedures • Enter requests for home visits • Register new patients and process relevant documentation • Input and update patient information on the clinical system Prescriptions • Process repeat prescription requests via electronic prescribing • Respond to prescription queries and liaise with clinical staff as required General Duties • Ensure punctual attendance, with readiness to open the premises and be prepared to receive patients promptly at the start of the working day • Prepare documentation and support clinics where required • Advise patients of fees for private services, process payments and issue receipts • Open and close the premises as required, ensuring security procedures are followed • Maintain a clean, organised and professional reception area • Undertake any other reasonable duties as requested by the Practice Manager or Partners Confidentiality The post holder will maintain strict confidentiality at all times. All information relating to patients, staff and the practice must be treated as confidential and handled in line with GDPR and practice policies. Health & Safety The post holder will: • Follow practice Health & Safety procedures • Identify and manage risks within the working environment • Maintain a safe, tidy and hazard-free workspace • Report any concerns or incidents appropriately Equality and Diversity The post holder will support equality, diversity and inclusion by: • Treating all patients, carers and colleagues with dignity and respect • Acting in a non-judgemental and inclusive manner • Adhering to relevant legislation and practice policies Training & Development • Participate in training and development as required • Maintain and update knowledge and skills • Engage in annual appraisal and performance review Quality & Team Working • Contribute to the effectiveness of the team • Reflect on performance and suggest improvements • Work collaboratively with colleagues and external agencies • Manage workload effectively and responsibly Communication • Communicate clearly and effectively with patients and colleagues • Adapt communication to meet individual needs • Promote a positive and professional image of the practice Service Development • Follow practice policies, procedures and guidance • Support the implementation of new systems and ways of working • Participate in audit and improvement activities where appropriate Job description Job responsibilities Job Summary To provide a professional, efficient and welcoming reception service, supporting patients to access the most appropriate care in a timely and effective manner. The post holder will act as the first point of contact for patients, delivering a positive and helpful experience both face-to-face and via telephone. Key Responsibilities Reception & Patient Contact • Provide an effective and efficient reception service to patients and visitors • Respond to general enquiries, explain procedures and book appointments • Support patients in accessing appropriate services through care navigation • Manage patients presenting without appointments, ensuring urgent cases are prioritised appropriately Telephony • Receive and make telephone calls as required • Divert calls, take accurate messages and ensure timely follow-up Appointments & Administration • Book, amend and cancel appointments in line with practice procedures • Enter requests for home visits • Register new patients and process relevant documentation • Input and update patient information on the clinical system Prescriptions • Process repeat prescription requests via electronic prescribing • Respond to prescription queries and liaise with clinical staff as required General Duties • Ensure punctual attendance, with readiness to open the premises and be prepared to receive patients promptly at the start of the working day • Prepare documentation and support clinics where required • Advise patients of fees for private services, process payments and issue receipts • Open and close the premises as required, ensuring security procedures are followed • Maintain a clean, organised and professional reception area • Undertake any other reasonable duties as requested by the Practice Manager or Partners Confidentiality The post holder will maintain strict confidentiality at all times. All information relating to patients, staff and the practice must be treated as confidential and handled in line with GDPR and practice policies. Health & Safety The post holder will: • Follow practice Health & Safety procedures • Identify and manage risks within the working environment • Maintain a safe, tidy and hazard-free workspace • Report any concerns or incidents appropriately Equality and Diversity The post holder will support equality, diversity and inclusion by: • Treating all patients, carers and colleagues with dignity and respect • Acting in a non-judgemental and inclusive manner • Adhering to relevant legislation and practice policies Training & Development • Participate in training and development as required • Maintain and update knowledge and skills • Engage in annual appraisal and performance review Quality & Team Working • Contribute to the effectiveness of the team • Reflect on performance and suggest improvements • Work collaboratively with colleagues and external agencies • Manage workload effectively and responsibly Communication • Communicate clearly and effectively with patients and colleagues • Adapt communication to meet individual needs • Promote a positive and professional image of the practice Service Development • Follow practice policies, procedures and guidance • Support the implementation of new systems and ways of working • Participate in audit and improvement activities where appropriate