Receptionist

The core responsibilities of the receptionist are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role. • Maintain and monitor practice appointment system • Process personal, telephone and e-requests for appointments • Answer incoming phone calls, dealing with the callers request appropriately • Signpost patients to the correct service • Initiating contact with and responding to, requests from patients, team members and external agencies • Data entry of new and temporary registrations and relevant patient information as requested • Input data as necessary onto patients healthcare records • Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters • Manage all queries as necessary in an efficient manner • Carry out system searches as requested • Support all clinical staff with general tasks as required • Photocopy documentation as required • Maintain a clean, tidy and effective working area • Monitor and maintain the reception area and notice boards In addition to the core responsibilities, the Receptionist may be requested to; 1. Action incoming emails and correspondence as necessary 2. Complete opening and closing procedures in accordance with the rota 3. Partake in audit as directed by the audit lead 4. Support admin team, providing cover during absences 5. Scan patient related documents and attach scanned documents to patients healthcare record Job description Job responsibilities The core responsibilities of the receptionist are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role. • Maintain and monitor practice appointment system • Process personal, telephone and e-requests for appointments • Answer incoming phone calls, dealing with the callers request appropriately • Signpost patients to the correct service • Initiating contact with and responding to, requests from patients, team members and external agencies • Data entry of new and temporary registrations and relevant patient information as requested • Input data as necessary onto patients healthcare records • Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters • Manage all queries as necessary in an efficient manner • Carry out system searches as requested • Support all clinical staff with general tasks as required • Photocopy documentation as required • Maintain a clean, tidy and effective working area • Monitor and maintain the reception area and notice boards In addition to the core responsibilities, the Receptionist may be requested to; 1. Action incoming emails and correspondence as necessary 2. Complete opening and closing procedures in accordance with the rota 3. Partake in audit as directed by the audit lead 4. Support admin team, providing cover during absences 5. Scan patient related documents and attach scanned documents to patients healthcare record