Receptionist

To be the first point of contact for all visitors to Colne House and greet them in a manner aligned to the Trusts values of welcoming, kind, positive, professional and respectful. To manage and keep updated the room booking system at Colne House.To report and keep logs of all maintenance issues, including IT and telephone issues.To assist the area site manager in the day to day running of services within the building. This will include keeping health and safety, security, fire and water regulation records up to date.To out-coming appointments and managing clinics where necessary.To manifest and manage the daily post.To ensure that stationery stocks are kept update and ordered in a timely fashion.Keeping the reception and clinic rooms clean, tidy and organised.Dealing with deliveries.There may be a requirement to assist at other locations in the event of sickness/holidays. The post holder will develop good working relationships with managers and colleagues within Colne House with other staff across the Hertfordshire Partnership University NHS Foundation Trust and outside agencies. The post holder will also communicate with service users/carers where the subject of the conversation may require the post holder to deal with sensitive and/or contentious information. To effectively make use of communication skills and to manage constructively any barriers to communication. Using judgement and initiative to ensure that calls, messages and/or queries are dealt with efficiently and timely. Chasing actions, outputs and outcomes. Handling queries from colleagues and others connected with the services. Keep data/information systems up to date and stores information correctly and safely. To maintain filing systems including archive filing Job description Job responsibilities To be the first point of contact for all visitors to Colne House and greet them in a manner aligned to the Trusts values of welcoming, kind, positive, professional and respectful. To manage and keep updated the room booking system at Colne House.To report and keep logs of all maintenance issues, including IT and telephone issues.To assist the area site manager in the day to day running of services within the building. This will include keeping health and safety, security, fire and water regulation records up to date.To out-coming appointments and managing clinics where necessary.To manifest and manage the daily post.To ensure that stationery stocks are kept update and ordered in a timely fashion.Keeping the reception and clinic rooms clean, tidy and organised.Dealing with deliveries.There may be a requirement to assist at other locations in the event of sickness/holidays. The post holder will develop good working relationships with managers and colleagues within Colne House with other staff across the Hertfordshire Partnership University NHS Foundation Trust and outside agencies. The post holder will also communicate with service users/carers where the subject of the conversation may require the post holder to deal with sensitive and/or contentious information. To effectively make use of communication skills and to manage constructively any barriers to communication. Using judgement and initiative to ensure that calls, messages and/or queries are dealt with efficiently and timely. Chasing actions, outputs and outcomes. Handling queries from colleagues and others connected with the services. Keep data/information systems up to date and stores information correctly and safely. To maintain filing systems including archive filing