Receptionist

Telephone Duties 1. Making and cancelling appointments 2. Giving out results as per practice procedure 3. Home visit requests 4. Deal with general enquiries and complaints 5. Contacting other providers 6. Any other enquiries Reception Duties 8. Accepting new patients and temporary residents forms 9. Greet and direct patients and visitors including signing in and out procedures 10. Making appointments and dealing with appointment enquiries 11. Handing out prescriptions and dispensed medication 12. Ensure outstanding queries are explained and handed over to next shift, as necessary 13. Respond to needs of doctors and nurses during surgery 14. Collect payments from patients for non-NHS services 15. Deal with general enquiries and complaints as per practice procedure Filing 16. Pulling Lloyd George envelopes when requested by doctors and filing appropriately Prescriptions 17. Dealing with requests for repeat prescriptions as per practice procedure 18. Dealing with queries relating to repeat prescriptions or directing appropriately to dispensary 19. General 20. Input and extract information from Practice computer system 21. Observe health and safety guidelines at all times 22. General housekeeping (e.g. keeping reception and waiting areas tidy) 23. Make refreshments for doctors and other team members, participate in washing up 24. Any other reasonable duties as necessary Job description Job responsibilities Telephone Duties 1. Making and cancelling appointments 2. Giving out results as per practice procedure 3. Home visit requests 4. Deal with general enquiries and complaints 5. Contacting other providers 6. Any other enquiries Reception Duties 8. Accepting new patients and temporary residents forms 9. Greet and direct patients and visitors including signing in and out procedures 10. Making appointments and dealing with appointment enquiries 11. Handing out prescriptions and dispensed medication 12. Ensure outstanding queries are explained and handed over to next shift, as necessary 13. Respond to needs of doctors and nurses during surgery 14. Collect payments from patients for non-NHS services 15. Deal with general enquiries and complaints as per practice procedure Filing 16. Pulling Lloyd George envelopes when requested by doctors and filing appropriately Prescriptions 17. Dealing with requests for repeat prescriptions as per practice procedure 18. Dealing with queries relating to repeat prescriptions or directing appropriately to dispensary 19. General 20. Input and extract information from Practice computer system 21. Observe health and safety guidelines at all times 22. General housekeeping (e.g. keeping reception and waiting areas tidy) 23. Make refreshments for doctors and other team members, participate in washing up 24. Any other reasonable duties as necessary