Registered Manager

The Registered Manager holds overall accountability for the safe, compliant, effective and sustainable operation of the Ilkeston and Long Eaton homecare service. The post holder will provide strategic, operational and day-to-day leadership across quality, safeguarding, people, culture, client experience, regulatory compliance, service performance and growth. The Registered Manager will ensure the service meets CQC Fundamental Standards, Avanti policies and all relevant legal and contractual requirements. They will lead an established service supporting approximately 100 clients and 50 carers, with support from an office team that includes a Care Quality Manager and Senior Care Coordinator. This is a senior branch leadership role. It requires strong judgement, visible people leadership, regulatory credibility and the ability to convert data, feedback and operational evidence into sustained improvement. The Registered Manager: • holds overall accountability for the branch and regulated activity; • applies for and maintains CQC Registered Manager status; • leads branch quality, safeguarding, people, culture and operational performance; • ensures effective governance and regulatory compliance; • establishes clear accountability across the management and office team; • makes final branch-level decisions within delegated organisational authority; and • represents Avanti with commissioners, professionals, regulators and community partners. • Apply to CQC for Registered Manager status and maintain registration. • Accept accountability for the safe and compliant management of the regulated activity. • Ensure the service meets CQC Fundamental Standards and all relevant regulatory requirements. • Maintain effective governance systems and a clear audit trail of decisions, actions and improvements. • Lead preparation for CQC inspections and other external reviews. • Respond promptly and effectively to regulatory findings, feedback and required actions. • Ensure policies, procedures, risk controls and business-continuity arrangements are current and understood. • Maintain oversight of medication, infection prevention and control, health and safety, safeguarding, data protection and clinical competency. • Produce accurate management information for senior leadership. • Ensure actions arising from audits, incidents, complaints and feedback are completed and tested for effectiveness. • Set clear priorities and direction for the branch. • Provide visible and accessible leadership to the office and care teams. • Establish clear accountability across the Deputy Manager, Care Quality Manager, Senior Care Coordinator, Care Coordinator and other colleagues. • Ensure the branch operates safely, efficiently and within agreed resources. • Allocate resources based on client need, workforce capacity and service risk. • Monitor branch performance and intervene early when standards or delivery decline. • Build operational stability and reduce avoidable reactive working. • Support sustainable growth while protecting quality and staff wellbeing. • Deputise across services or support wider organisational priorities when reasonably required. • Lead, retain and develop a capable multidisciplinary team. • Create a culture combining compassion, psychological safety, accountability and high standards. • Ensure all employees receive appropriate supervision, feedback, appraisal and development. • Hold managers accountable for their delegated responsibilities. • Manage complex performance, conduct, capability, attendance, disciplinary and grievance matters. • Identify leadership and workforce development needs. • Ensure mandatory, statutory and specialist training is completed and applied in practice. • Promote reflective practice and learning from incidents, complaints and feedback. • Recognise and celebrate strong performance. • Challenge discrimination and promote equality, diversity, inclusion and human rights. • Model professional boundaries, fairness and emotionally intelligent leadership. • Ensure all clients receive safe, personalised and outcome-focused care. • Ensure appropriate assessments and risk assessments are completed before care begins. • Ensure care and support plans reflect client preferences, dignity, privacy, independence and desired outcomes. • Oversee new-package onboarding and service review processes. • Ensure care plans are reviewed and updated when needs change. • Lead or oversee complex case management. • Ensure Mental Capacity Act requirements and best-interest processes are understood and applied. • Ensure clients and representatives receive clear information about the service and how to raise concerns. • Monitor continuity, responsiveness and client satisfaction. • Ensure complaints and incidents are investigated fairly, openly and promptly. • Maintain effective communication with clients, families and representatives. • Act as the branch Designated Safeguarding Lead. • Ensure safeguarding concerns are recognised, reported, managed and reviewed appropriately. • Liaise with local authorities, police, health professionals and other agencies as required. • Ensure staff understand safeguarding, professional curiosity and escalation expectations. • Lead complex risk assessment and positive risk-taking decisions. • Ensure learning from safeguarding, incidents and complaints is embedded. • Act as, or allocate responsibility for, Infection Prevention and Control leadership. • Maintain effective health and safety oversight across office and field operations. • Establish and maintain a structured quality-assurance programme. • Oversee monthly and quarterly audits. • Review care records, eMAR evidence, observations, spot checks, client feedback and other quality information. • Use data and evidence to identify trends, risks and improvement priorities. • Produce and monitor quality-improvement plans. • Ensure managers follow through on actions and demonstrate sustained improvement. • Encourage innovation and evidence-based changes to practice. • Ensure quality is embedded in normal service delivery rather than treated as an inspection activity. • Manage the branch within agreed budget and resource controls. • Maintain oversight of invoicing, payroll checks and expenditure. • Monitor rota efficiency, continuity of care and workforce deployment. • Review management information including delivered hours, utilisation, client satisfaction, turnover, absence and quality indicators. • Work with senior colleagues to address performance or capacity risks. • Contribute to business growth through referrals, tenders, commissioner relationships and service development. • Ensure growth decisions are safe, sustainable and supported by appropriate workforce capacity. • Balance client outcomes, staff wellbeing, quality and financial responsibility. • Represent Avanti professionally with commissioners, local authorities, healthcare professionals and community partners. • Build effective working relationships with GPs, district nurses, occupational therapists, social workers and other stakeholders. • Attend multidisciplinary and strategic meetings where required. • Communicate with authority, accuracy and professionalism. • Protect Avantis reputation through transparent and responsible leadership. • Use digital care-planning, rota, HR and management-information systems effectively. • Ensure records are accurate, complete, timely and GDPR-compliant. • Use Microsoft Office or Google Workspace, email, calendars and management dashboards confidently. • Ensure the management team uses systems consistently and does not rely on informal or unrecorded processes. • Use data to support operational and quality decisions. • Participate in the paid management on-call rota. • Provide appropriate senior decision-making during their allocated on-call period. • Ensure out-of-hours concerns are recorded, handed over and reviewed. • Support emergency care-call cover where required. • Ensure recurring on-call issues are investigated and addressed rather than repeatedly managed as isolated events. • Remain visible and connected to day-to-day branch operations. Job description Job responsibilities The Registered Manager holds overall accountability for the safe, compliant, effective and sustainable operation of the Ilkeston and Long Eaton homecare service. The post holder will provide strategic, operational and day-to-day leadership across quality, safeguarding, people, culture, client experience, regulatory compliance, service performance and growth. The Registered Manager will ensure the service meets CQC Fundamental Standards, Avanti policies and all relevant legal and contractual requirements. They will lead an established service supporting approximately 100 clients and 50 carers, with support from an office team that includes a Care Quality Manager and Senior Care Coordinator. This is a senior branch leadership role. It requires strong judgement, visible people leadership, regulatory credibility and the ability to convert data, feedback and operational evidence into sustained improvement. The Registered Manager: • holds overall accountability for the branch and regulated activity; • applies for and maintains CQC Registered Manager status; • leads branch quality, safeguarding, people, culture and operational performance; • ensures effective governance and regulatory compliance; • establishes clear accountability across the management and office team; • makes final branch-level decisions within delegated organisational authority; and • represents Avanti with commissioners, professionals, regulators and community partners. • Apply to CQC for Registered Manager status and maintain registration. • Accept accountability for the safe and compliant management of the regulated activity. • Ensure the service meets CQC Fundamental Standards and all relevant regulatory requirements. • Maintain effective governance systems and a clear audit trail of decisions, actions and improvements. • Lead preparation for CQC inspections and other external reviews. • Respond promptly and effectively to regulatory findings, feedback and required actions. • Ensure policies, procedures, risk controls and business-continuity arrangements are current and understood. • Maintain oversight of medication, infection prevention and control, health and safety, safeguarding, data protection and clinical competency. • Produce accurate management information for senior leadership. • Ensure actions arising from audits, incidents, complaints and feedback are completed and tested for effectiveness. • Set clear priorities and direction for the branch. • Provide visible and accessible leadership to the office and care teams. • Establish clear accountability across the Deputy Manager, Care Quality Manager, Senior Care Coordinator, Care Coordinator and other colleagues. • Ensure the branch operates safely, efficiently and within agreed resources. • Allocate resources based on client need, workforce capacity and service risk. • Monitor branch performance and intervene early when standards or delivery decline. • Build operational stability and reduce avoidable reactive working. • Support sustainable growth while protecting quality and staff wellbeing. • Deputise across services or support wider organisational priorities when reasonably required. • Lead, retain and develop a capable multidisciplinary team. • Create a culture combining compassion, psychological safety, accountability and high standards. • Ensure all employees receive appropriate supervision, feedback, appraisal and development. • Hold managers accountable for their delegated responsibilities. • Manage complex performance, conduct, capability, attendance, disciplinary and grievance matters. • Identify leadership and workforce development needs. • Ensure mandatory, statutory and specialist training is completed and applied in practice. • Promote reflective practice and learning from incidents, complaints and feedback. • Recognise and celebrate strong performance. • Challenge discrimination and promote equality, diversity, inclusion and human rights. • Model professional boundaries, fairness and emotionally intelligent leadership. • Ensure all clients receive safe, personalised and outcome-focused care. • Ensure appropriate assessments and risk assessments are completed before care begins. • Ensure care and support plans reflect client preferences, dignity, privacy, independence and desired outcomes. • Oversee new-package onboarding and service review processes. • Ensure care plans are reviewed and updated when needs change. • Lead or oversee complex case management. • Ensure Mental Capacity Act requirements and best-interest processes are understood and applied. • Ensure clients and representatives receive clear information about the service and how to raise concerns. • Monitor continuity, responsiveness and client satisfaction. • Ensure complaints and incidents are investigated fairly, openly and promptly. • Maintain effective communication with clients, families and representatives. • Act as the branch Designated Safeguarding Lead. • Ensure safeguarding concerns are recognised, reported, managed and reviewed appropriately. • Liaise with local authorities, police, health professionals and other agencies as required. • Ensure staff understand safeguarding, professional curiosity and escalation expectations. • Lead complex risk assessment and positive risk-taking decisions. • Ensure learning from safeguarding, incidents and complaints is embedded. • Act as, or allocate responsibility for, Infection Prevention and Control leadership. • Maintain effective health and safety oversight across office and field operations. • Establish and maintain a structured quality-assurance programme. • Oversee monthly and quarterly audits. • Review care records, eMAR evidence, observations, spot checks, client feedback and other quality information. • Use data and evidence to identify trends, risks and improvement priorities. • Produce and monitor quality-improvement plans. • Ensure managers follow through on actions and demonstrate sustained improvement. • Encourage innovation and evidence-based changes to practice. • Ensure quality is embedded in normal service delivery rather than treated as an inspection activity. • Manage the branch within agreed budget and resource controls. • Maintain oversight of invoicing, payroll checks and expenditure. • Monitor rota efficiency, continuity of care and workforce deployment. • Review management information including delivered hours, utilisation, client satisfaction, turnover, absence and quality indicators. • Work with senior colleagues to address performance or capacity risks. • Contribute to business growth through referrals, tenders, commissioner relationships and service development. • Ensure growth decisions are safe, sustainable and supported by appropriate workforce capacity. • Balance client outcomes, staff wellbeing, quality and financial responsibility. • Represent Avanti professionally with commissioners, local authorities, healthcare professionals and community partners. • Build effective working relationships with GPs, district nurses, occupational therapists, social workers and other stakeholders. • Attend multidisciplinary and strategic meetings where required. • Communicate with authority, accuracy and professionalism. • Protect Avantis reputation through transparent and responsible leadership. • Use digital care-planning, rota, HR and management-information systems effectively. • Ensure records are accurate, complete, timely and GDPR-compliant. • Use Microsoft Office or Google Workspace, email, calendars and management dashboards confidently. • Ensure the management team uses systems consistently and does not rely on informal or unrecorded processes. • Use data to support operational and quality decisions. • Participate in the paid management on-call rota. • Provide appropriate senior decision-making during their allocated on-call period. • Ensure out-of-hours concerns are recorded, handed over and reviewed. • Support emergency care-call cover where required. • Ensure recurring on-call issues are investigated and addressed rather than repeatedly managed as isolated events. • Remain visible and connected to day-to-day branch operations.