Remortgage Case Handler

Job DescriptionJoin Our Growing Remortgage Team in Cardiff Our Cardiff office is expanding, and we’re looking for a motivated, detail-driven Remortgage Case Handler to join our high-performing team. This is more than just a role it’s an opportunity to be part of a business that helps customers achieve smoother, faster, and stress-free remortgage journeys. If you enjoy managing your own caseload, take pride in delivering excellent service, and thrive in a fast-paced, supportive environment, we’d love to hear from you. Why join us? • Be part of a supportive, collaborative team that shares knowledge and celebrates success • Receive hands-on guidance and mentorship from experienced colleagues • Enjoy clear career progression where your contributions are recognised and rewarded • Work in an environment where you can truly own your cases and make an impact What you'll be doing • Manage day-to-day legal administration on behalf of lenders while progressing cases efficiently using the case management system • Handle incoming correspondence and client calls, delivering a professional, customer-focused service • Proactively drive cases forward to meet deadlines, ensuring all service standards and lender SLAs are achieved • Ensure all property charges are cleared and cases are completed accurately and smoothly • Arrange title insurance where required and complete monthly remortgage transactions • Contribute to team success by attending meetings, supporting colleagues, and participating in ongoing development What we’re looking for • Organised, proactive, and detail-focused • Comfortable managing workloads in a fast-paced environment • A confident communicator with strong customer service skills • Eager to learn, grow, and contribute to a high-performing team What’s in it for you? • 31 days holiday including Bank Holidays • Access to Perks at Work (discounts on travel, tech, retail and more) • Reduced rates on estate agency, mortgage, conveyancing and surveying services • 24/7 Employee Assistance Programme for you and your family • Group Life Assurance • Ongoing training, development, and career progression opportunities S&C00582