Rental Customer Advisor

Rental Customer Advisor • Salary: £13.00 per hour plus benefits • Type of work: Permanent • Location: Edinburgh Apply now About the roleWe're looking for an organised and enthusiastic Rental Customer Advisor for our Edinburgh Sighthill Car & Van Rental branch. We offer: • 33 days' annual leave • Flexible leave • Generous employee discounts • Private healthcare • Workplace pension • Extensive training • Enhanced maternity and paternity leave • …and much more Hours Part time: Saturday 7:30am - 4:30pm and Sunday 8:30am - 4:30pm About the role As part of a busy Arnold Clark Car & Van Rental team, you'll work with management and other staff members to deliver the excellent service levels our customers expect from us. The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times. Day-to-day duties • Delivering a consistently excellent level of customer care, both face to face and on the telephone • Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently • Handling customer complaints and queries • Monitoring and controlling expenditure • Running daily reports and ensuring they're acted on • Helping to promote the branch and a positive customer experience • Occasionally covering at other branches when needed Essential skills • Strong administrative skills • Demonstrable ability to work effectively as part of a team • Good communication skills • The flexibility to work shifts on a rota basis seven days per week and also cover other branches • A full UK driving licence Nice to have (but not essential) • Previous experience of working in the rental industry Our Culture Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals. To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check. BenefitsEvery Arnold Clark employee is entitled to a wide range of benefits, including: Discount on new and used vehiclesContributory pension schemePrivate medical insuranceLife assurance • Help & Support • Careers • Sell my car • Book a Service • Used Cars • Parts & Accessories Back to top Rated Excellent with 190,900 reviews Read real reviews from verified customers. Learn more. Latest news and offers Get more out of your app Learn more • Europe's largest independent car retailer • 70 years' experience in the industry • Dealer Group of the Year 2026