Repairs Estimator

Repairs Estimator Summary At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity. The Repairs Estimator Role Responsible for identifying repair work opportunities; compiling quotations for repair works and progressing with customers to gain chargeable orders. Liaises with service & account managers in regional offices to maximise chargeable repair order opportunities Reviews customer orders gained and accurately prepares repairs package for handover to relevant Repairs Supervisor for completion Key Responsibilities • Review maintenance reports and engineer notes to identify repair opportunities. • Create accurate, timely quotations for repairs and insurance requests. • Follow up with clients to ensure quotes are received and understood. • Convert quotes into orders by building trust and offering solutions. • Support admin tasks in the regional service office, including handling calls. What We’re Looking For • Previous experience in the lift industry is essential, ideally in a sale or as a Repairs Estimator. • Strong interpersonal and communication skills, with the ability to build effective relationships with clients. • Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment. • Proficiency in IT tools and systems related to quoting and customer management. If you are ambitious, safety-driven, and ready to take the next step in your lift engineering career, we would love to hear from you. Why Join ORONA? We offer more than just a job — we offer long-term career development within a stable and growing company. What We Offer: Attractive Salary: Competitive pay that reflects your skills and experience Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays Secure Future: Benefit from a pension scheme with increasing company contributions as you grow with us Peace of Mind: Life Insurance to support you and your loved ones Health & Wellbeing: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services Family-Friendly Benefits: Enhanced leave for family-related events and emergencies Support When You Need It: Employee Assistance Programme offering confidential support for personal or work-related challenges Eye Care: Eyecare vouchers to help keep your vision sharp Recognition for Longevity: Long Service Awards to celebrate your milestones with us Referral Rewards: Earn a Recruitment Referral Fee by helping us find top talent Continuous Growth: Ongoing Training & Development opportunities to support your career journey Join ORONA and be part of a company moving the world safely and efficiently every day. Requirements • Previous experience in the lift industry is essential, ideally in a sales or as a Repairs Estimator. • Strong interpersonal and communication skills, with the ability to build effective relationships with clients. • Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment. • Proficiency in IT tools and systems related to quoting and customer management.