Resident Services Associate

A front-of-house role where no two days look the same, and the relationships you build with residents actually matter. If you're someone who takes real pride in delivering a great customer experience and wants to grow within the build-to-rent sector, this could be the one. About our clientOur client is an established residential property business operating build-to-rent homes across the UK. Their sites are professionally managed, resident-focused, and run to a high standard. They take pride in the communities they create and the service they deliver day to day. The roleBased at their Bristol site, they're looking for a Resident Services Associate to join the front-of-house team. Reporting to the Resident Services Manager, this is an entry-level position suited to someone early in their property or customer service career who's ready to take ownership of the resident experience on site. What you'll be doing • Meeting and greeting residents, handling enquiries, managing parcels, and carrying out building inspections • Supporting the lettings process from offer acceptance through to move-in, including viewings and property checks • Coordinating contractor and maintenance bookings, raising works orders, and scheduling jobs • Managing resident bookings for amenity spaces and supporting the smooth running of resident events • Handling day-to-day complaints and escalating where needed, always working toward a positive resolution • Preparing shift handover documents, supporting reporting, and keeping resident handbook content up to date Skills and experienceEssential • Experience in build-to-rent, purpose-built student accommodation, lettings, property administration, or a similar customer-facing property role • Strong written and verbal communication skills • Confident dealing with residents and contractors in person, by phone, and in writing • A professional, well-presented manner with a genuine passion for customer service Desirable • Experience with residential events or community engagement • Awareness of health and safety requirements in a residential or commercial setting • A qualification in property or customer service