Response and Installation Officer - Manchester

Join the Community Alarm Service at Manchester City Council as a Response Officer. This role is crucial in supporting individuals to remain safe and independent in their homes by monitoring and responding to health and safety alerts. This position requires a dedicated individual who can work effectively within a team to deliver high-quality services. Day-to-day of the role: • Monitor and respond to activation alerts from customer equipment within agreed service guidelines and targets. • Communicate efficiently and courteously with customers to assess their needs and respond appropriately to various situations using initiative and creative problem-solving skills. • Install, maintain, and collect approved equipment in customers' homes, ensuring high standards are met. • Collaborate with customers, their families or nominated contacts, colleagues, stakeholders, health, and emergency services to enhance safety and service delivery. • Maintain accurate and confidential data management on relevant computer systems. • Facilitate customer feedback and contribute to the resolution of issues to improve service delivery. • Actively promote the service by participating in meetings, forums, and promotional events. • Commit to continuous self-development and actively support service development. Required Skills & Qualifications: • Proven interpersonal skills with the ability to understand others' views, communicate effectively, and listen attentively. • Strong planning and organisational skills, capable of prioritising workload to meet deadlines. • Effective problem-solving and decision-making abilities, with a knack for interpreting guidelines and knowing when to escalate issues. • Proficient IT skills, capable of using multiple applications and systems. • Solid administrative skills with good literacy and numeracy, essential for maintaining administration systems and documentation. • Must be able to work on a 24-hour rota, supporting the service every day of the year. • A full clean driving license is required to operate a response vehicle in accordance with council regulations. To apply for the Response Officer position, click Apply now and submit your CV