Risk and Governance Administrator/Co-ordinator

The successful candidate will work closely with the Directorate Management Team and Care Group Risk and Governance Co-ordinator to ensure that communication is effective andtimely. Work collaboratively with and accept guidance from the Patient Experience Team and be the point of contactshould there be any queryregardinga complaint or concern • Triage and fully understand complaints,concernsandincidents;breakingdown the issues to understand who will to be involved inthe investigation and response. • Ensure that the available information or evidence provided is reviewed for relevancy and entirety. • Deal with queries involving confidential documentsregardinga wide variety of information, recognising when issues should be referred and to whom. Job description Job responsibilities The successful candidate will work closely with the Directorate Management Team and Care Group Risk and Governance Co-ordinator to ensure that communication is effective andtimely. Work collaboratively with and accept guidance from the Patient Experience Team and be the point of contactshould there be any queryregardinga complaint or concern • Triage and fully understand complaints,concernsandincidents;breakingdown the issues to understand who will to be involved inthe investigation and response. • Ensure that the available information or evidence provided is reviewed for relevancy and entirety. • Deal with queries involving confidential documentsregardinga wide variety of information, recognising when issues should be referred and to whom.