Road Freight Operator

Job Purpose To manage the day-to-day operation of international road freight shipments, ensuring the efficient movement of import and/or export cargo across Europe and the UK. The role requires excellent organisational skills, strong customer service, and the ability to liaise effectively with customers, carriers, overseas partners, and customs authorities to ensure shipments are delivered on time and in compliance with all regulations. Key Responsibilities Plan and coordinate international road freight import and/or export shipments. Book collections and deliveries with approved hauliers and transport providers. Liaise with customers, overseas agents, and suppliers regarding shipment status and requirements. Arrange customs clearance and ensure all documentation is accurate and compliant. Prepare and process shipping documentation including CMRs, commercial invoices, packing lists, and customs entries where applicable. Monitor shipments from collection through to final delivery. Resolve operational issues, delays, and customer queries promptly. Negotiate rates with transport providers and maximise operational profitability. Ensure all shipments comply with HMRC, Border Force, and international transport regulations. Maintain accurate records within the transport management system. Invoice customers and verify supplier costs where required. Build and maintain strong relationships with customers and transport partners. Meet departmental KPIs for service, profitability, and operational efficiency. Skills & Experience Essential Previous experience in international road freight operations (import and/or export). Good understanding of European road freight services. Knowledge of customs procedures and post-Brexit documentation. Strong communication and customer service skills. Excellent organisational and time management abilities. Ability to prioritise multiple shipments in a fast-paced environment. Competent in Microsoft Office, particularly Outlook and Excel. Experience using freight forwarding or transport management systems. Desirable Experience with CDS customs entries. Knowledge of groupage, full load (FTL), and part load (LTL) operations. ADR or hazardous goods awareness. Additional European language skills. Monday - Friday 09:00am - 17:30pm Upto 35k If you do not hear from us within 7 days your application has been unsuccessful.