Job description
Confidentiality
-
In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect
their privacy and act appropriately
-
In
the performance of the duties outlined in this Job Description, the post-holder
may have access to confidential information relating to patients and their
carers, practice staff and other healthcare workers. They may also have access
to information relating to the Practice as a business organisation. All such
information from any source is to be regarded as strictly confidential
-
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Patient Management
-
Create
opportunities to address patients care needs in the most expedient way, taking
into
account that continuity of care
and access to services are often in direct conflict.
-
Encourage
patients to be aware of the service pressures within primary care and to manage
their
expectations of what we can realistically deliver in a manner that is fair and
proportionate for all care
priorities.
-
Make
improved use of the telephone and other technologies. Encourage patients to
rely on face to-face consultation only where there is a clinical need to do so.
-
Communicate
and reassure patients of the need to offer alternative care options where appropriate
and safe to do so.
-
To
immediately highlight any concerns you may have in respect of safety or quality
of patient care to the PCN Clinical Director/Practice Partners/PCN
Manager.
Health & Safety
The post-holder will assist in promoting
and maintaining their own and others health, safety and security as defined in
the Practice Health & Safety Policy, to include:
-
Using
personal security systems within the workplace according to Practice guidelines
-
Identifying
the risks involved in work activities and undertaking such activities in a way
that manages those risks
-
Making
effective use of training to update knowledge and skills
-
Using
appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards.
-
Reporting
potential risks identified
Equality & Diversity
-
Acting
in a way that recognises the importance of peoples rights, interpreting them
in a way that is consistent with Practice procedures and policies, and current
legislation
-
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
-
Behaving
in a manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
-
Acting
in a way that recognizes the importance of peoples rights, interpreting them
in a way that is consistent with Practice procedures and policies, and current
legislation
-
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
-
Behaving
in a manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/Professional Development
-
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
-
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work
-
Attend
all relevant annual updates
-
Inform
the lead GP of any concerns regarding the role and any professional development
needed
-
Be
aware of own professional boundaries and what to do when you have reached them
-
Awareness of and compliance with all relevant
practice policies/guidelines, e.g. prescribing, confidentiality, data
protection, health and safety
Quality
The
post-holder will strive to maintain quality within the Practice, and will:
-
Alert other team
members to issues of quality and risk
-
Work to practice
protocols
-
Assess own
performance and take accountability for own actions, either directly or under
supervision
-
Contribute to the
effectiveness of the team by reflecting on own and team activities and making
suggestions on ways to improve and enhance the teams performance
-
Work effectively
with individuals in other agencies to meet patients needs
-
Effectively
manage own time, workload and resources
Communication
The post-holder should recognise
the importance of effective communication within the team and will strive to:
-
Communicate
effectively with other team members
-
Be familiar in
all mediums of communications such as email, tasks, telephone etc
-
Communicate
effectively with patients and carers
-
Recognise
peoples needs for alternative methods of communication and respond accordingly
-
Communicate
effectively to outside agencies
-
Contribution to
the Implementation of Services
Research and Development
-
Is able to identify, critically appraise and
present significant events related to own performance and discuss within the
clinical team.
-
Actively contributes to Practice/Service/Team
audit/Research activity as required.
-
Instigates audit activity as required e.g. new
services.
-
Contributing to evaluation/audit and clinical
standard setting within the organisation.
The post-holder will:
-
Apply
Practice policies, standards and guidance
-
Discuss
with other members of the team how the policies, standards and guidelines will
affect own work
-
Participate
in audit where appropriate
Important Information:
6 sessions per week
15 appointments per session
Share of visits when required (normally completed by
Paramedic)
Mix of telephone, face-to-face appointments
Provide high-quality patient care
Ensure that each patient encounter is maximized to attain
contractual target requirements
Work collaboratively & contribute to the management and
completion of general clinical administration, including bloods, tasks, urgent
enquiries, medical reports.
Job description
Job responsibilities
Confidentiality
-
In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect
their privacy and act appropriately
-
In
the performance of the duties outlined in this Job Description, the post-holder
may have access to confidential information relating to patients and their
carers, practice staff and other healthcare workers. They may also have access
to information relating to the Practice as a business organisation. All such
information from any source is to be regarded as strictly confidential
-
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Patient Management
-
Create
opportunities to address patients care needs in the most expedient way, taking
into
account that continuity of care
and access to services are often in direct conflict.
-
Encourage
patients to be aware of the service pressures within primary care and to manage
their
expectations of what we can realistically deliver in a manner that is fair and
proportionate for all care
priorities.
-
Make
improved use of the telephone and other technologies. Encourage patients to
rely on face to-face consultation only where there is a clinical need to do so.
-
Communicate
and reassure patients of the need to offer alternative care options where appropriate
and safe to do so.
-
To
immediately highlight any concerns you may have in respect of safety or quality
of patient care to the PCN Clinical Director/Practice Partners/PCN
Manager.
Health & Safety
The post-holder will assist in promoting
and maintaining their own and others health, safety and security as defined in
the Practice Health & Safety Policy, to include:
-
Using
personal security systems within the workplace according to Practice guidelines
-
Identifying
the risks involved in work activities and undertaking such activities in a way
that manages those risks
-
Making
effective use of training to update knowledge and skills
-
Using
appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards.
-
Reporting
potential risks identified
Equality & Diversity
-
Acting
in a way that recognises the importance of peoples rights, interpreting them
in a way that is consistent with Practice procedures and policies, and current
legislation
-
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
-
Behaving
in a manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
-
Acting
in a way that recognizes the importance of peoples rights, interpreting them
in a way that is consistent with Practice procedures and policies, and current
legislation
-
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
-
Behaving
in a manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/Professional Development
-
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
-
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work
-
Attend
all relevant annual updates
-
Inform
the lead GP of any concerns regarding the role and any professional development
needed
-
Be
aware of own professional boundaries and what to do when you have reached them
-
Awareness of and compliance with all relevant
practice policies/guidelines, e.g. prescribing, confidentiality, data
protection, health and safety
Quality
The
post-holder will strive to maintain quality within the Practice, and will:
-
Alert other team
members to issues of quality and risk
-
Work to practice
protocols
-
Assess own
performance and take accountability for own actions, either directly or under
supervision
-
Contribute to the
effectiveness of the team by reflecting on own and team activities and making
suggestions on ways to improve and enhance the teams performance
-
Work effectively
with individuals in other agencies to meet patients needs
-
Effectively
manage own time, workload and resources
Communication
The post-holder should recognise
the importance of effective communication within the team and will strive to:
-
Communicate
effectively with other team members
-
Be familiar in
all mediums of communications such as email, tasks, telephone etc
-
Communicate
effectively with patients and carers
-
Recognise
peoples needs for alternative methods of communication and respond accordingly
-
Communicate
effectively to outside agencies
-
Contribution to
the Implementation of Services
Research and Development
-
Is able to identify, critically appraise and
present significant events related to own performance and discuss within the
clinical team.
-
Actively contributes to Practice/Service/Team
audit/Research activity as required.
-
Instigates audit activity as required e.g. new
services.
-
Contributing to evaluation/audit and clinical
standard setting within the organisation.
The post-holder will:
-
Apply
Practice policies, standards and guidance
-
Discuss
with other members of the team how the policies, standards and guidelines will
affect own work
-
Participate
in audit where appropriate
Important Information:
6 sessions per week
15 appointments per session
Share of visits when required (normally completed by
Paramedic)
Mix of telephone, face-to-face appointments
Provide high-quality patient care
Ensure that each patient encounter is maximized to attain
contractual target requirements
Work collaboratively & contribute to the management and
completion of general clinical administration, including bloods, tasks, urgent
enquiries, medical reports.