Job description
Main
tasks/overview of responsibilities:
• In
accordance with the PCN rota, as agreed, the post-holder will make him/her-self
available to undertake a variety of duties including surgery consultations,
telephone consultations and queries, visiting patients at home, checking and
signing/authorising repeat prescriptions and dealing with queries, paperwork
and correspondence in a timely fashion.
• Making
professional, autonomous decisions in relation to presenting problems, whether
self-referred or referred from other health care workers within the
organisation.
• Assessing
the health care needs of patients with undifferentiated and undiagnosed
problems.
• Screening
patients for disease risk factors and early signs of illness.
• In
consultation with patients and in line with current practice disease management
protocols, developing care plans for health.
• Providing
counselling and health education.
• Admitting
or discharging patients to and from the caseload and referring to other care
providers as appropriate.
• Recording
clear and contemporaneous consultation notes to agreed standards.
• Collecting
data for audit purposes.
• Compiling
and issuing computer-generated acute and repeat prescriptions.
• Prescribing
in accordance with the practice prescribing formulary (or generically) whenever
this is clinically appropriate.
• The
post holder will be required to visit patients during surgery time in an
emergency if clinically indicated.
• The
post holder will undertake a fair percentage of On Call sessions per week as
allocated on the practice rota as required and participate in the PCN Enhanced
Service hours (Monday to Friday 6:30pm to 8pm and Saturday 9am to 5pm).
• The
post holder will undertake fair share of home visiting sessions per week as
allocated.
Training/Meetings
• Attending
training and events organised by the practice or other agencies, where
appropriate.
• Participate
positively and actively in clinical and practice meetings.
• The
PCN and Practices have a strong ethos around training and development of
others, therefore the successful candidate will be willing and able to support
medical students, and other training roles.
• Patient
Management.
• Create opportunities to address patients care
needs in the most expedient way, taking into account that continuity of care
and access to services are often in direct conflict.
• Encourage
patients to be aware of the service pressures within primary care and to manage
their expectations of what we can realistically deliver in a manner that is
fair and proportionate for all care priorities.
• Make
improved use of the telephone and other technologies. Encourage patients to
rely on face- to-face consultation only where there is a clinical need to do
so.
• Communicate
and reassure patients of the need to offer alternative care options where
appropriate and safe to do so.
• To
immediately highlight any concerns you may have in respect of safety or quality
of patient care to the Clinical Director/Practice Partners/PCN Manager.
Confidentiality
• In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence and
have the right to expect that staff will respect their privacy and act
appropriately.
• In
the performance of the duties outlined in this Job Description, the post-holder
may have access to confidential information relating to patients and their
carers, practice staff and other healthcare workers. They may also have access to information
relating to the Practice as a business organisation. All such information from any source is to be
regarded as strictly confidential.
• Information relating to patients, carers,
colleagues, other healthcare workers or the business of the Practice may only
be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the
protection of personal and sensitive data.
Health
& Safety
The post-holder will assist in promoting and
maintaining their own and others health, safety and security as defined in the
Practice Health & Safety Policy, to include:
• Using personal security systems within the
workplace according to Practice guidelines.
•
Identifying the risks involved in work
activities and undertaking such activities in a way that manages those risks.
•
Making effective use of training to update
knowledge and skills.
•
Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way and free from hazards.
•
Reporting potential risks identified.
Equality and Diversity
•
Acting in a way that recognises the importance
of peoples rights, interpreting them in a way that is consistent with Practice
procedures and policies, and current legislation.
•
Respecting the privacy, dignity, needs and
beliefs of patients, carers and colleagues.
•
Behaving in a manner which is welcoming to and
of the individual, is non-judgmental and respects their circumstances, feelings
priorities and rights.
•
Acting in a way that recognizes the importance
of peoples rights, interpreting them in a way that is consistent with Practice
procedures and policies, and current legislation.
•
Respecting the privacy, dignity, needs and
beliefs of patients, carers and colleagues.
•
Behaving in a manner which is welcoming to and
of the individual, is non-judgmental and respects their circumstances, feelings
priorities and rights.
Personal/Professional
Development
• Develops
and maintains up to date personal development plan and professional portfolio
for purposes of annual individual performance review, appraisal and
revalidation.
• Is
able to develop own knowledge and clinical practice to meet objectives and
changes in service.
• Manage
own time, workload and resources effectively.
• To
provide education and training to other staff and Registrars as appropriate.
• Operate
a high standard of probity.
• A
commitment to life-long learning and audit to ensure evidence-based best
practice.
• Awareness
of and compliance with all relevant practice policies/guidelines, e.g.
prescribing, confidentiality, data protection, health and safety.
Quality
The post-holder will
strive to maintain quality within the Practice, and will:
•
Alert other team members to issues of quality
and risk.
•
Work to practice protocols.
•
Assess own performance and take accountability
for own actions, either directly or under supervision.
•
Contribute to the effectiveness of the team by
reflecting on own and team activities and making suggestions on ways to improve
and enhance the teams performance.
•
Work effectively with individuals in other
agencies to meet patients needs.
•
Effectively manage own time, workload and
resources.
Communication
The post-holder should recognise the importance of effective
communication within the team and will strive to:
•
Communicate effectively with other team members.
•
Be familiar in all mediums of communications
such as email, tasks, telephone etc.
• Communicate effectively with patients and carers.
•
Recognise peoples needs for alternative methods
of communication and respond accordingly.
•
Communicate effectively to outside agencies.
• Communicate clearly with their lead GP.
Contribution to the Implementation of Services
The post holder
will:
•
Apply Practice policies, standards and guidance.
•
Discuss with other members of the team how the
policies, standards and guidelines will affect own work.
•
Participate in audit where appropriate.
General
This job description reflects
the current situation. It is subject to review and updating in the light of
changing service needs. Details may be changed in consultation with the role
holder and/or reviewed at their annual appraisal. Job descriptions are not
designed to be all-inclusive although they will, as far as practicable, be a
reasonably accurate and understandable specification of duties. The nature of
our organisation demands a flexible approach in order to provide efficient and
modern services to our patients. This job description may be amended by North
Staffordshire GP Federation and you may be required to carry out additional or
other duties as may be reasonably required.
Job description
Job responsibilities
Main
tasks/overview of responsibilities:
• In
accordance with the PCN rota, as agreed, the post-holder will make him/her-self
available to undertake a variety of duties including surgery consultations,
telephone consultations and queries, visiting patients at home, checking and
signing/authorising repeat prescriptions and dealing with queries, paperwork
and correspondence in a timely fashion.
• Making
professional, autonomous decisions in relation to presenting problems, whether
self-referred or referred from other health care workers within the
organisation.
• Assessing
the health care needs of patients with undifferentiated and undiagnosed
problems.
• Screening
patients for disease risk factors and early signs of illness.
• In
consultation with patients and in line with current practice disease management
protocols, developing care plans for health.
• Providing
counselling and health education.
• Admitting
or discharging patients to and from the caseload and referring to other care
providers as appropriate.
• Recording
clear and contemporaneous consultation notes to agreed standards.
• Collecting
data for audit purposes.
• Compiling
and issuing computer-generated acute and repeat prescriptions.
• Prescribing
in accordance with the practice prescribing formulary (or generically) whenever
this is clinically appropriate.
• The
post holder will be required to visit patients during surgery time in an
emergency if clinically indicated.
• The
post holder will undertake a fair percentage of On Call sessions per week as
allocated on the practice rota as required and participate in the PCN Enhanced
Service hours (Monday to Friday 6:30pm to 8pm and Saturday 9am to 5pm).
• The
post holder will undertake fair share of home visiting sessions per week as
allocated.
Training/Meetings
• Attending
training and events organised by the practice or other agencies, where
appropriate.
• Participate
positively and actively in clinical and practice meetings.
• The
PCN and Practices have a strong ethos around training and development of
others, therefore the successful candidate will be willing and able to support
medical students, and other training roles.
• Patient
Management.
• Create opportunities to address patients care
needs in the most expedient way, taking into account that continuity of care
and access to services are often in direct conflict.
• Encourage
patients to be aware of the service pressures within primary care and to manage
their expectations of what we can realistically deliver in a manner that is
fair and proportionate for all care priorities.
• Make
improved use of the telephone and other technologies. Encourage patients to
rely on face- to-face consultation only where there is a clinical need to do
so.
• Communicate
and reassure patients of the need to offer alternative care options where
appropriate and safe to do so.
• To
immediately highlight any concerns you may have in respect of safety or quality
of patient care to the Clinical Director/Practice Partners/PCN Manager.
Confidentiality
• In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence and
have the right to expect that staff will respect their privacy and act
appropriately.
• In
the performance of the duties outlined in this Job Description, the post-holder
may have access to confidential information relating to patients and their
carers, practice staff and other healthcare workers. They may also have access to information
relating to the Practice as a business organisation. All such information from any source is to be
regarded as strictly confidential.
• Information relating to patients, carers,
colleagues, other healthcare workers or the business of the Practice may only
be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the
protection of personal and sensitive data.
Health
& Safety
The post-holder will assist in promoting and
maintaining their own and others health, safety and security as defined in the
Practice Health & Safety Policy, to include:
• Using personal security systems within the
workplace according to Practice guidelines.
•
Identifying the risks involved in work
activities and undertaking such activities in a way that manages those risks.
•
Making effective use of training to update
knowledge and skills.
•
Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way and free from hazards.
•
Reporting potential risks identified.
Equality and Diversity
•
Acting in a way that recognises the importance
of peoples rights, interpreting them in a way that is consistent with Practice
procedures and policies, and current legislation.
•
Respecting the privacy, dignity, needs and
beliefs of patients, carers and colleagues.
•
Behaving in a manner which is welcoming to and
of the individual, is non-judgmental and respects their circumstances, feelings
priorities and rights.
•
Acting in a way that recognizes the importance
of peoples rights, interpreting them in a way that is consistent with Practice
procedures and policies, and current legislation.
•
Respecting the privacy, dignity, needs and
beliefs of patients, carers and colleagues.
•
Behaving in a manner which is welcoming to and
of the individual, is non-judgmental and respects their circumstances, feelings
priorities and rights.
Personal/Professional
Development
• Develops
and maintains up to date personal development plan and professional portfolio
for purposes of annual individual performance review, appraisal and
revalidation.
• Is
able to develop own knowledge and clinical practice to meet objectives and
changes in service.
• Manage
own time, workload and resources effectively.
• To
provide education and training to other staff and Registrars as appropriate.
• Operate
a high standard of probity.
• A
commitment to life-long learning and audit to ensure evidence-based best
practice.
• Awareness
of and compliance with all relevant practice policies/guidelines, e.g.
prescribing, confidentiality, data protection, health and safety.
Quality
The post-holder will
strive to maintain quality within the Practice, and will:
•
Alert other team members to issues of quality
and risk.
•
Work to practice protocols.
•
Assess own performance and take accountability
for own actions, either directly or under supervision.
•
Contribute to the effectiveness of the team by
reflecting on own and team activities and making suggestions on ways to improve
and enhance the teams performance.
•
Work effectively with individuals in other
agencies to meet patients needs.
•
Effectively manage own time, workload and
resources.
Communication
The post-holder should recognise the importance of effective
communication within the team and will strive to:
•
Communicate effectively with other team members.
•
Be familiar in all mediums of communications
such as email, tasks, telephone etc.
• Communicate effectively with patients and carers.
•
Recognise peoples needs for alternative methods
of communication and respond accordingly.
•
Communicate effectively to outside agencies.
• Communicate clearly with their lead GP.
Contribution to the Implementation of Services
The post holder
will:
•
Apply Practice policies, standards and guidance.
•
Discuss with other members of the team how the
policies, standards and guidelines will affect own work.
•
Participate in audit where appropriate.
General
This job description reflects
the current situation. It is subject to review and updating in the light of
changing service needs. Details may be changed in consultation with the role
holder and/or reviewed at their annual appraisal. Job descriptions are not
designed to be all-inclusive although they will, as far as practicable, be a
reasonably accurate and understandable specification of duties. The nature of
our organisation demands a flexible approach in order to provide efficient and
modern services to our patients. This job description may be amended by North
Staffordshire GP Federation and you may be required to carry out additional or
other duties as may be reasonably required.