Sales & Customer Service Administrator

Job Title: Customer Service Administrator Location: Brownhills Salary: £28,177.50 per annum (£12.75 per hour) Hours: Monday to Friday, 8:00am – 5:00pm (42.5 hours per week) Contract: 12-week Temporary to Permanent About the RoleWe are currently recruiting for a Customer Service Administrator to join a busy and supportive customer service and sales team based in Brownhills. This is a full-time position involving order processing, customer communication, and administrative support to ensure smooth day-to-day operations and excellent customer service delivery. The role will initially be temporary for 12 weeks via Hariley Solutions, with weekly pay during this period. Following successful completion, the role will transfer into a permanent position directly with the client. Key Responsibilities • Process customer orders accurately via email and internal systems • Respond to customer enquiries across email, telephone, live chat, and social media • Manage order updates, delivery tracking, and back orders • Resolve customer queries, complaints, and order discrepancies efficiently • Liaise with internal departments to ensure smooth service delivery • Maintain accurate records using CRM and internal systems About You • Previous experience in a customer service or administrative role is essential • Strong communication skills (written and verbal) • Excellent attention to detail and organisational ability • Ability to multitask in a fast-paced environment • Confident using CRM systems or similar software • A proactive and customer-focused approach Additional Information • Temporary to permanent opportunity (12-week probation period) • Weekly pay through Hariley Solutions during temp period • Holiday pay accrued while temping • On-site parking available • DBS check required for successful candidate Apply TodayIf you are an experienced Customer Service Administrator looking for a stable, long-term opportunity within a supportive team environment, we would love to hear from you. Apply now or contact us for more information.