Sales Support Coordinator

Sales Support Coordinator King’s Lynn, Norfolk (with travel to clients’ sites) About Us D&H Direct Ltd. has been supporting British agriculture since 1983, growing from a small agricultural merchant into one of the UK’s leading independent wholesalers to the farming and equestrian sectors. We provide a comprehensive range of veterinary consumables, animal health products, nutritional supplements, and farm essentials, backed by a reputation for fast, reliable deliveries that keep our customers moving. Our mission is simple: to deliver an honest, dependable service that our customers can rely on every time. By combining outstanding service with industry expertise, we’re committed to helping British agricultural and equestrian businesses perform at their best. We are now looking for a Sales Support & Customer Service Coordinator to join us on a full-time, permanent basis, working Monday – Friday, 8am – 5pm. The Benefits - Salary of up to £38,000 per annum, depending on experience - Discretionary quarterly profit share scheme - 25 days of annual leave, plus bank holidays - Supportive, collaborative team culture - Wellbeing-friendly office perks, including complimentary snacks and refreshments This is not a cold-calling role. It is a rewarding opportunity for a Sales Coordinator, Customer Service Advisor, and Order Processing professional with an accurate approach to join our trusted organisation. Come and help to keep our orders accurate, customers informed, and follow-ups closed. You’ll have the chance to really apply your influencing skills and customer service experience in a supportive environment where you’ll be enabled to grow your expertise whilst providing top-notch service and ensuring we maintain our stellar reputation. What’s more, you’ll discover a superb array of benefits that will ensure you feel valued both in and out of the workplace. From a discretionary quarterly profit share scheme to generous annual leave and a collaborative team culture, we’ll make sure you’re supported every step of the way. So, if you’re ready to play a key role in delivering the dependable service British agriculture relies on, read on and apply today. The Role As a Sales Support Coordinator, you will deliver a responsive, accurate and reliable service, ensuring customer orders and enquiries are managed smoothly. You’ll be the capable person behind each transaction, ensuring we are the trustworthy suppliers that customers come to time and again. Processing customer orders, you’ll respond to enquiries by phone and email, and provide proactive updates to keep customers informed throughout the order journey. Taking ownership of customer issues from start to finish, you will ensure easy and responsive service is provided, working closely with colleagues to resolve queries, maintain accurate records and ensure orders are fulfilled on time. Additionally, you will: - Keep customers informed of any changes or delays - Help the Sales Team follow up and confirm orders - Identify bottlenecks and escalate issues where appropriate - Support customers with online account set-up and troubleshooting About You To be considered as a Sales Support & Customer Service Coordinator, you will need: - Experience in customer support and/or customer service, including order processing, using phone and email - Warm, clear and professional communication skills - The ability to recommend relevant additional products to customers, increasing Average Order Value or Items Per Order - Strong administration skills and accuracy - To be comfortable using systems and spreadsheets, with competency in Excel Other organisations may call this role Customer Service Representative, Customer Service Advisor, Customer Support Advisor, Customer Support Representative, Customer Care Advisor, Customer Care Representative, Order Processor, Customer Service Operative, Customer Service Co-ordinator, Customer Support Co-ordinator, Sales Order Administrator, Customer Service & Order Processing Coordinator, Customer Experience Advisor, Sales Coordinator, Sales Advisor, Sales Support Executive, or Customer Support Specialist. Webrecruit and D&H Direct Ltd. are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you’re ready to take your next step as a Sales Support & Customer Service Coordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.