Sales Support Coordinator

Sales Co-ordinator Join a friendly, supportive team where your contribution really matters. Are you highly organised, customer-focused, and looking for a role where no two days are the same? We are looking for a Sales Co-ordinator to join a growing organisation in Solihull. This is a fantastic opportunity to become part of a business with a genuinely positive culture, where teamwork, collaboration, and delivering excellent customer service are at the heart of everything they do. As a Sales Co-ordinator, you'll be the key link between customers and the business, ensuring orders are processed accurately and efficiently while delivering an outstanding customer experience. Your responsibilities will include: • Processing customer orders received via telephone, email, and online platforms • Acting as the first point of contact for customer enquiries and resolving queries professionally • Ensuring orders are entered accurately and managed through to completion • Supporting customers with product and service information • Assisting with delivery, returns, and account-related enquiries • Working closely with internal departments to ensure a seamless customer journey • Maintaining accurate records and updating systems • Supporting the wider sales support team to achieve service and performance targets We are keen to hear from candidates who have: • Previous customer service, sales support, or order processing experience • Excellent communication skills and a professional telephone manner • Strong attention to detail and organisational skills • The ability to prioritise workloads in a fast-paced environment • A proactive and positive approach to problem-solving • Good Microsoft Office skills, particularly Word and Excel • Experience using CRM or order management systems would be advantageous but is not essential Key info: • Starting salary of £27,500 • Incentive perks • Full-time, permanent position • Friendly and supportive team environment • Positive company culture where people enjoy coming to work • Excellent training and ongoing support • Opportunity to develop your skills and progress within the business • Modern offices based in Solihull If you're someone who enjoys building relationships, thrives on providing exceptional customer service, and wants to be part of a great team, we'd love to hear from you. If your CV isn't shortlisted for this role, we will keep your CV on file for future opportunities.