Scheduling Team Lead

Job Title: Scheduling Team Leader Salary: Up to £38,000 Location: Huddersfield Our client is currently looking to add an additional experienced team leader due to continued growth. An excellent opportunity to lead, coach and motivate a team of 8 overseeing all scheduling of new customer installation and annual maintenance and repairs. Duties: • Ensure team productivity to hit daily, weekly, monthly business targets, ensuring the Schedulers adhere to agreed KPI’s & SLA’s • Carry out daily meetings with the team to discuss stats and workload • Provide daily statistical updates to the business including productivity and backlog • Attend a daily call with scheduler, Regional Operations Manager and Operations Manager to discuss day/day+1 shifts and issues • Prep for and attend monthly planning meetings with ROMs and Operations Manager • Monitor and manage team telephone stats • Critique and coach team on call quality • Monitor, manage and critique scheduling planning to ensure maximum productivity • Monitor and manage the team HELD jobs • Effectively control team overtime budget • Carry out monthly one to ones • Recruitment and training of new staff • Disciplinary, performance & absence management of S&R Schedulers • Point of escalation for complaints • One on One coaching of the team • Ongoing team development Skills / Ability: • Ability to multi-task and remain calm under pressure • Ability to identify areas of improvement and implement • Ability to use own initiative and make considered decisions • Ability to communicate at all levels • Ability to flex own management style to support all team members INDAB