Secretary/ Administrator

To produce an efficient and accurate patient documentation. This includes producing referral letters and external organisation documentation. To generate referral forms and identify the correct form to be used for each service. To gain and utilise good knowledge of referral pathways and be up to date with changes in pathways. To gain and use an extensive knowledge base of secondary and community care providers. To assist with any patient queries and arrange private medicals and referrals. To ensure all referrals and patient contacts are accurately recorded on the practice clinical system (EMIS Web). To be responsible for the timely monitoring and management of referrals using approved pathways. To manage the e-Referral system, which includes generating e-Referrals as required by the clinicians, managing work lists and assisting patients with enquiries regarding their e-Referral booking. This includes Sending out routine, private, urgent and Two week rule referrals. To manage Advice and Guidance queries and feedback to the referring clinician. To manage written requests from outside agencies, ensuring that patient confidentiality is upheld at all times with correct and current patient consent. To manage the process regarding deceased patients, including communication with medical examiners, coroners and other external agencies. To deal with telephone queries from healthcare professionals, solicitors, DVLA and other government agencies. This is not an exhaustive list. To ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen. To assist patients with problems presented either in writing or by contact with the surgery or through their own GP and escalate to the manager, where needed. To ensure that all private services are invoiced, whilst acknowledging and checking patients health circumstances To update patients medical records from post/Docman. To complete all tasks related to patient records (summarising, deductions, notice of change forms, consent forms) on EMIS, Docman and any other systems. To assist with inbound document coding. To be aware of the current legislation and legal implications of requests for disclosure of patient data/information and to be sensitive to patient wishes. To arrange and attend Practice meetings and take accurate notes. These meetings include palliative care and clinical meetings. To carry on administrative tasks as requested by the Practice Manager or Operations Manager. To cover ad hoc projects. To acknowledge limitations in completing certain tasks and request support from senior staff members. Job description Job responsibilities To produce an efficient and accurate patient documentation. This includes producing referral letters and external organisation documentation. To generate referral forms and identify the correct form to be used for each service. To gain and utilise good knowledge of referral pathways and be up to date with changes in pathways. To gain and use an extensive knowledge base of secondary and community care providers. To assist with any patient queries and arrange private medicals and referrals. To ensure all referrals and patient contacts are accurately recorded on the practice clinical system (EMIS Web). To be responsible for the timely monitoring and management of referrals using approved pathways. To manage the e-Referral system, which includes generating e-Referrals as required by the clinicians, managing work lists and assisting patients with enquiries regarding their e-Referral booking. This includes Sending out routine, private, urgent and Two week rule referrals. To manage Advice and Guidance queries and feedback to the referring clinician. To manage written requests from outside agencies, ensuring that patient confidentiality is upheld at all times with correct and current patient consent. To manage the process regarding deceased patients, including communication with medical examiners, coroners and other external agencies. To deal with telephone queries from healthcare professionals, solicitors, DVLA and other government agencies. This is not an exhaustive list. To ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen. To assist patients with problems presented either in writing or by contact with the surgery or through their own GP and escalate to the manager, where needed. To ensure that all private services are invoiced, whilst acknowledging and checking patients health circumstances To update patients medical records from post/Docman. To complete all tasks related to patient records (summarising, deductions, notice of change forms, consent forms) on EMIS, Docman and any other systems. To assist with inbound document coding. To be aware of the current legislation and legal implications of requests for disclosure of patient data/information and to be sensitive to patient wishes. To arrange and attend Practice meetings and take accurate notes. These meetings include palliative care and clinical meetings. To carry on administrative tasks as requested by the Practice Manager or Operations Manager. To cover ad hoc projects. To acknowledge limitations in completing certain tasks and request support from senior staff members.