Senior Administrator

Band 3 Administrator – Healthcare Call Centre (4-Week Temporary Assignment) We are currently recruiting Band 3 Administrative Colleagues to join our busy Healthcare Call Centre team on a 4-week temporary assignment. This is an excellent opportunity for experienced administrators and customer service professionals who thrive in a fast-paced environment and are passionate about delivering outstanding support to patients and healthcare services. Key Responsibilities • Handle incoming telephone calls professionally, efficiently, and with empathy. • Deliver excellent customer service while supporting patients and service users. • Accurately update patient records and internal systems. • Manage confidential patient information in line with data protection requirements. • Carry out a variety of administrative tasks to support the smooth running of the service. • Work effectively as part of a busy, supportive healthcare team. Essential Requirements • Excellent telephone handling and customer service skills. • Strong general administrative experience. • Ability to work in a fast-paced environment while maintaining accuracy and professionalism. • Excellent communication and organisational skills. • A compassionate and empathetic approach to callers. Desirable Skills & Experience • Previous telephone or call centre experience. • Experience using SystmOne. • NHS Smartcard. • Previous experience working within the NHS or a healthcare environment. Working Hours • 37.5 hours per week • Service operating hours: 8:00am – 8:00pm, Monday to Sunday • Preferred shift patterns: • 8:00am – 4:00pm • 12:00pm – 8:00pm Locations • Swindon (Orbital) • Peasedown (Bath & North East Somerset) If you're an organised, customer-focused administrator looking for an immediate opportunity within a busy healthcare setting, we'd love to hear from you. Apply today to join our dedicated team and make a real difference.