Senior AWS Engineer Contract Cover

Purpose • Resolve urgent and critical incidents on their AWS hosted estate. • Ensure the infrastructure is secure, resilient, and highly available, following agreed processes. • Provide hands-on support for ongoing operations, problem-solving, implementations, system upgrades, and time-critical operational troubleshooting. • Work effectively with colleagues and stakeholders, demonstrate leadership, and become established as an approachable subject matter expert. Key Duties • Critical situation management for the operation and maintenance of the Hosting and Infrastructure • Act as the AWS and cloud infrastructure SME in response to client questions • Sharing your expertise. • Work with colleagues to ensure strict adherence to the contract and established good practice. Person Specification Technical • Strong knowledge of AWS services, including EC2, S3, RDS, Route 53, WAF, IAM, Lambda, VPC and more (see below) • Strong proficiency in the Windows ecosystem, including: • Windows Server 22 administration: Active Directory, Group Policy, DNS, and DHCP • Windows-based workloads hosted in AWS and hybrid environments • Proficiency in: Terraform, CloudWatch, PRTG, GitHub Code Management and Actions, WAF Customer Orientation • Work effectively with colleagues and stakeholders, demonstrate leadership, and become established as subject matter expert • Willingness to learn and self-teach. • approachable, customer-focused, and adaptable team player Personal Effectiveness • Demonstrate excellent problem-solving skills and the ability to work in a fast-paced environment. • Keep up to date with changes in technology and apply new knowledge, embracing opportunities to share with colleagues. Operational • Reduction in service interruptions, infrastructure costs and customer issues • Ensure the infrastructure is future-proof and well managed Key Performance Indicators Act decisively and proactively to mitigate or minimise service-affecting issues. Efficient resource management. Keeping service information up to date. Qualifications & Experience • Experienced in EC2s • Minimum three years' proven experience in a similar role. • Solid understanding of networking, security, and best practices in cloud architecture. • Good working knowledge of Windows Server operating systems and associated technologies. • UK Government Security Clearance (SC) must be held. • AWS Certified Solutions Architect, AWS Certified DevOps Engineer, or other relevant AWS certifications, Python and other coding experience would be an advantage. • Experience with containerisation technologies (e.g., Docker, Kubernetes). Health & Safety Training • As per internal training matrix