Senior Business Manager Primary Care

Brief Job Description An excellent opportunity for an experienced Senior Business Manager to provide strategic and operational leadership across two GP practices. The role will oversee performance, staff, finance, CQC compliance and service improvement, while supporting growth and patient-centred care. About DMC Primary Care DMC Primary Care is a trusted GP surgery with two locations in South East London, serving the communities around Peckham and Dulwich. Established 25 years ago by Dr Senior Gupta, DMC has grown while staying true to its founding values of compassion, excellence, and personalised care. Our dedicated team of GPs, nurses, and staff provide high-quality, patient-focused services in a welcoming environment. How to Apply Please use one of the following methods to apply or contact us for more information: Email: Role Overview Role Summary The Senior Business Manager will provide strategic and operational leadership across two DMC Primary Care GP practices, supporting service growth, strong governance, financial performance and patient-centred care. This is a senior multi-site leadership role requiring a commercially minded primary care leader with strong NHS relationships, current market knowledge and the ability to deliver rapid improvements through effective people leadership, technology, AI and data-led decision-making. Key Objectives / Goals • Provide senior oversight of day-to-day operations across both GP practices, ensuring efficient, responsive and safe service delivery. • Develop and implement business plans that support growth, performance improvement and long-term sustainability. • Strengthen relationships across the local and wider NHS, including PCNs, commissioners, ICBs and other healthcare stakeholders. • Improve reputation, governance and CQC readiness, with a focus on achieving outstanding patient care and service quality. • Use data, digital tools and AI-enabled approaches to support quick decision-making, performance improvement and cost-effective service delivery. • Identify and maximise income opportunities, including capital and revenue funding, enhanced services and appropriate contractual opportunities. Reporting Line / Team Structure The post holder will report to the Group Manager Director and senior leadership team, with accountability for operational performance across the two GP practices. The role will provide leadership to clinical, administrative and operational teams, working closely with practice leads, finance, HR and wider DMC leadership colleagues. Candidate Profile / Person Specification The ideal candidate will be an experienced and credible primary care leader who can combine strategic judgement with hands-on operational delivery. They will be resilient, highly organised, commercially aware and confident leading teams through change while keeping patient care, safety and service quality at the centre of all decisions. Essential • Proven senior leadership or management experience within NHS Primary Care, general practice, PCNs or a comparable healthcare environment. • Strong and current understanding of the Primary Care marketplace, NHS policy direction, government strategy and local healthcare priorities. • Demonstrable experience managing practice operations, staff, budgets, performance and service improvement. • Established relationships or proven ability to build effective working relationships across the local and wider NHS. • Experience supporting CQC compliance, governance, quality improvement and inspection readiness. • Strong financial acumen, with experience in budgeting, income maximisation, contract management and cost control. • Excellent communication, negotiation, problem-solving and stakeholder management skills. • Strong IT capability and confidence using data to monitor performance, identify issues and drive improvement. Desirable • Management, HR, leadership, business or healthcare management qualification. • Experience managing more than one GP practice or working within a group primary care structure. • Experience working collaboratively with Primary Care Networks and wider system partners. • Experience securing or supporting NHS funding, service development, capital investment or new revenue streams. • Experience improving CQC outcomes or leading preparation for CQC inspection. • Working knowledge of EMIS Web, SystmOne or equivalent clinical systems. Knowledge, Skills & Abilities Software, Tools or Technical Knowledge Required • Confident user of clinical, operational and reporting systems, ideally including EMIS Web, SystmOne or similar primary care platforms. • Strong knowledge of Microsoft Office and the ability to interpret performance, workforce, finance and patient access data. • Understanding of how AI, automation and data-led reporting can support rapid decisions, operational improvements and efficiency. Industry-Specific Knowledge or Regulations • Current knowledge of NHS Primary Care, GP practice operations, PCNs, commissioning and the wider healthcare landscape. • Understanding of CQC standards, registration requirements, governance, safeguarding, health and safety, SHEF and data security. • Knowledge of NHS contractual requirements, performance targets, enhanced services and funding opportunities. Analytical, Problem-Solving or Other Abilities • Ability to assess complex operational issues quickly and make clear, evidence-based decisions. • Ability to lead teams through change, difficult situations and competing priorities. • Strong commercial judgement, balanced with a clear commitment to patient-centred care and service quality. • Ability to map and improve patient journeys, reduce friction and improve access, communication and experience. Experience Industry Experience • Significant experience in NHS Primary Care, general practice, PCNs or a similar healthcare environment. • Experience working with NHS stakeholders, commissioners, ICBs, PCNs or equivalent partners. Functional / Role-Specific Experience • Operational management of GP practice services, including appointment systems, patient access, workforce planning, rotas and service performance. • Financial and commercial management, including budgets, payroll oversight, income generation, contract management and cost improvement. • Governance, compliance, patient feedback, complaints, risk management and service improvement. Leadership / Managerial Experience • Experience leading clinical, administrative and operational teams. • Experience managing recruitment, onboarding, training, performance management and staff development. • Experience leading change, restructuring or service transformation in a complex healthcare setting. Main Duties & Responsibilities • Lead the strategic and operational management of two GP practices, ensuring safe, efficient and responsive service delivery. • Develop and implement business plans aligned to organisational goals, NHS priorities and local population needs. • Oversee day-to-day operations, ensuring services run effectively across all points of the patient journey. • Manage practice budgets, financial performance, income maximisation, contracting, expenditure and payroll oversight in collaboration with finance colleagues. • Identify opportunities to secure capital and revenue funding, grow services and strengthen the practices commercially. • Lead workforce planning, recruitment, onboarding, training, rota management, performance management and staff engagement. • Build and maintain effective relationships with PCNs, commissioners, ICBs, NHS partners and other key stakeholders. • Ensure compliance with CQC standards, health and safety, SHEF, safeguarding, confidentiality, data security and relevant practice policies. • Lead preparation for CQC inspection and support continuous improvement in quality, governance and regulatory performance. • Use data, reporting, digital tools and AI-enabled approaches to identify issues, support decisions and drive rapid improvements. • Review and improve appointment systems, patient communications, patient feedback processes and service access. • Map patient journeys and lead improvements that reduce friction, improve experience and maintain patient care as a core priority. • Monitor operational performance, risks, incidents, complaints and feedback, ensuring learning is embedded and actions are completed. • Promote a positive, accountable and high-performing culture across all practice teams. • Support wider organisational restructuring or service redesign where required. Additional Information Travel Requirements The role is 100% office-based and will require regular presence across DMC Primary Care sites in South East London. Flexibility will be required to attend occasional out-of-hours meetings and meet key business deadlines. Relocation Support Relocation support is not currently specified. Performance Metrics / KPIs • Operational performance against agreed NHS, contractual and internal targets. • Patient access, patient feedback, complaints handling and patient experience improvements. • CQC readiness, governance compliance and quality improvement outcomes. • Financial performance, income generation, cost control and service growth. • Workforce stability, staff performance, engagement and effective rota management. Career Progression Opportunities This role offers the opportunity to shape the future direction and performance of two GP practices, contribute to wider DMC Primary Care strategy and play a central role in service growth, quality improvement and operational transformation. Job description Job responsibilities Brief Job Description An excellent opportunity for an experienced Senior Business Manager to provide strategic and operational leadership across two GP practices. The role will oversee performance, staff, finance, CQC compliance and service improvement, while supporting growth and patient-centred care. About DMC Primary Care DMC Primary Care is a trusted GP surgery with two locations in South East London, serving the communities around Peckham and Dulwich. Established 25 years ago by Dr Senior Gupta, DMC has grown while staying true to its founding values of compassion, excellence, and personalised care. Our dedicated team of GPs, nurses, and staff provide high-quality, patient-focused services in a welcoming environment. How to Apply Please use one of the following methods to apply or contact us for more information: Email: Role Overview Role Summary The Senior Business Manager will provide strategic and operational leadership across two DMC Primary Care GP practices, supporting service growth, strong governance, financial performance and patient-centred care. This is a senior multi-site leadership role requiring a commercially minded primary care leader with strong NHS relationships, current market knowledge and the ability to deliver rapid improvements through effective people leadership, technology, AI and data-led decision-making. Key Objectives / Goals • Provide senior oversight of day-to-day operations across both GP practices, ensuring efficient, responsive and safe service delivery. • Develop and implement business plans that support growth, performance improvement and long-term sustainability. • Strengthen relationships across the local and wider NHS, including PCNs, commissioners, ICBs and other healthcare stakeholders. • Improve reputation, governance and CQC readiness, with a focus on achieving outstanding patient care and service quality. • Use data, digital tools and AI-enabled approaches to support quick decision-making, performance improvement and cost-effective service delivery. • Identify and maximise income opportunities, including capital and revenue funding, enhanced services and appropriate contractual opportunities. Reporting Line / Team Structure The post holder will report to the Group Manager Director and senior leadership team, with accountability for operational performance across the two GP practices. The role will provide leadership to clinical, administrative and operational teams, working closely with practice leads, finance, HR and wider DMC leadership colleagues. Candidate Profile / Person Specification The ideal candidate will be an experienced and credible primary care leader who can combine strategic judgement with hands-on operational delivery. They will be resilient, highly organised, commercially aware and confident leading teams through change while keeping patient care, safety and service quality at the centre of all decisions. Essential • Proven senior leadership or management experience within NHS Primary Care, general practice, PCNs or a comparable healthcare environment. • Strong and current understanding of the Primary Care marketplace, NHS policy direction, government strategy and local healthcare priorities. • Demonstrable experience managing practice operations, staff, budgets, performance and service improvement. • Established relationships or proven ability to build effective working relationships across the local and wider NHS. • Experience supporting CQC compliance, governance, quality improvement and inspection readiness. • Strong financial acumen, with experience in budgeting, income maximisation, contract management and cost control. • Excellent communication, negotiation, problem-solving and stakeholder management skills. • Strong IT capability and confidence using data to monitor performance, identify issues and drive improvement. Desirable • Management, HR, leadership, business or healthcare management qualification. • Experience managing more than one GP practice or working within a group primary care structure. • Experience working collaboratively with Primary Care Networks and wider system partners. • Experience securing or supporting NHS funding, service development, capital investment or new revenue streams. • Experience improving CQC outcomes or leading preparation for CQC inspection. • Working knowledge of EMIS Web, SystmOne or equivalent clinical systems. Knowledge, Skills & Abilities Software, Tools or Technical Knowledge Required • Confident user of clinical, operational and reporting systems, ideally including EMIS Web, SystmOne or similar primary care platforms. • Strong knowledge of Microsoft Office and the ability to interpret performance, workforce, finance and patient access data. • Understanding of how AI, automation and data-led reporting can support rapid decisions, operational improvements and efficiency. Industry-Specific Knowledge or Regulations • Current knowledge of NHS Primary Care, GP practice operations, PCNs, commissioning and the wider healthcare landscape. • Understanding of CQC standards, registration requirements, governance, safeguarding, health and safety, SHEF and data security. • Knowledge of NHS contractual requirements, performance targets, enhanced services and funding opportunities. Analytical, Problem-Solving or Other Abilities • Ability to assess complex operational issues quickly and make clear, evidence-based decisions. • Ability to lead teams through change, difficult situations and competing priorities. • Strong commercial judgement, balanced with a clear commitment to patient-centred care and service quality. • Ability to map and improve patient journeys, reduce friction and improve access, communication and experience. Experience Industry Experience • Significant experience in NHS Primary Care, general practice, PCNs or a similar healthcare environment. • Experience working with NHS stakeholders, commissioners, ICBs, PCNs or equivalent partners. Functional / Role-Specific Experience • Operational management of GP practice services, including appointment systems, patient access, workforce planning, rotas and service performance. • Financial and commercial management, including budgets, payroll oversight, income generation, contract management and cost improvement. • Governance, compliance, patient feedback, complaints, risk management and service improvement. Leadership / Managerial Experience • Experience leading clinical, administrative and operational teams. • Experience managing recruitment, onboarding, training, performance management and staff development. • Experience leading change, restructuring or service transformation in a complex healthcare setting. Main Duties & Responsibilities • Lead the strategic and operational management of two GP practices, ensuring safe, efficient and responsive service delivery. • Develop and implement business plans aligned to organisational goals, NHS priorities and local population needs. • Oversee day-to-day operations, ensuring services run effectively across all points of the patient journey. • Manage practice budgets, financial performance, income maximisation, contracting, expenditure and payroll oversight in collaboration with finance colleagues. • Identify opportunities to secure capital and revenue funding, grow services and strengthen the practices commercially. • Lead workforce planning, recruitment, onboarding, training, rota management, performance management and staff engagement. • Build and maintain effective relationships with PCNs, commissioners, ICBs, NHS partners and other key stakeholders. • Ensure compliance with CQC standards, health and safety, SHEF, safeguarding, confidentiality, data security and relevant practice policies. • Lead preparation for CQC inspection and support continuous improvement in quality, governance and regulatory performance. • Use data, reporting, digital tools and AI-enabled approaches to identify issues, support decisions and drive rapid improvements. • Review and improve appointment systems, patient communications, patient feedback processes and service access. • Map patient journeys and lead improvements that reduce friction, improve experience and maintain patient care as a core priority. • Monitor operational performance, risks, incidents, complaints and feedback, ensuring learning is embedded and actions are completed. • Promote a positive, accountable and high-performing culture across all practice teams. • Support wider organisational restructuring or service redesign where required. Additional Information Travel Requirements The role is 100% office-based and will require regular presence across DMC Primary Care sites in South East London. Flexibility will be required to attend occasional out-of-hours meetings and meet key business deadlines. Relocation Support Relocation support is not currently specified. Performance Metrics / KPIs • Operational performance against agreed NHS, contractual and internal targets. • Patient access, patient feedback, complaints handling and patient experience improvements. • CQC readiness, governance compliance and quality improvement outcomes. • Financial performance, income generation, cost control and service growth. • Workforce stability, staff performance, engagement and effective rota management. Career Progression Opportunities This role offers the opportunity to shape the future direction and performance of two GP practices, contribute to wider DMC Primary Care strategy and play a central role in service growth, quality improvement and operational transformation.