Senior Claims Operations Analyst (Reconciliation)

Your new company A leading London Market insurance broker is seeking to appoint a Senior Claims Operations Analyst to join its established claims function. This organisation operates across international markets and is recognised for its strong technical expertise, collaborative culture and well-structured approach across claims, accounting and operational teams. Your new role You will join a specialist team focused on the investigation and resolution of claims and financial transactions, with a particular emphasis on improving data quality and reducing aged balances. This is a highly analytical and process-driven role, where you will take ownership of reviewing claims activity and identifying discrepancies across claims and financial records. You will be responsible for analysing aged items, investigating unmatched balances and driving resolution across complex issues. The role will involve reconciling claims data, reviewing supporting documentation to identify root causes of discrepancies, and working closely with internal teams and external market counterparties to resolve outstanding matters. You will also process financial adjustments where required, ensuring accurate allocation and recording of transactions in line with market processes. You will play a key role in maintaining robust audit trails, tracking outstanding actions and ensuring matters are resolved in a timely and controlled manner. In addition, you will contribute to ongoing improvements in processes and controls, helping to enhance overall data integrity and operational efficiency. What you'll need to succeed You will bring strong London Market experience, ideally within a broker environment, with exposure to claims operations and financial processes. A solid understanding of IBA processes, claims payment flows and reconciliation activities is essential, alongside familiarity with London Market systems such as ECF, IMR and market settlement workflows. Exposure to global claims or cross-border business would be advantageous. You will demonstrate an investigative mindset, with strong analytical skills and a high level of attention to detail when working with complex datasets. The ability to communicate effectively with internal teams and external stakeholders is key, as you will be resolving queries and coordinating across multiple parties. You should be comfortable working independently on detailed investigations while contributing to wider team objectives, and be confident managing multiple priorities within a fast-paced environment. Strong Excel skills and an understanding of insurance accounting concepts will be beneficial. What you'll get in return You will join a well-established and technically strong environment, working on complex and meaningful activity that directly impacts claims accuracy and financial integrity. The role offers a competitive salary and benefits package, along with flexible working arrangements and the opportunity to further develop within a specialist area of the London Market. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk