Senior Client Services Consultant

PRINCIPAL TASKS & ACTIVITIES • Working as a key member of the Client Services team delivering workforce solutions across a defined client portfolio. • Building and managing effective relationships with key client stakeholders at operational and managerial level. • Advising and assisting clients to maximise utilisation, savings, efficiencies and service benefits. • Leading operational review meetings, presenting insight and making recommendations based on client data. • Producing, analysing and interpreting management information and performance reports for clients. • Supporting activities across workforce solutions throughout the Client lifecycle. • Identifying opportunities to improve client outcomes through enhanced utilisation of solutions and services. • Identifying opportunities to broaden the service offering and support commercial growth objectives. • Working collaboratively with Client Services Managers, Commercial teams and wider business functions to support client success. • Acting as an escalation point for complex client issues, identifying solutions and driving resolution. • Providing guidance, coaching and support to Regional Client Services Consultants to promote consistency and best practice. • Supporting onboarding, knowledge sharing and development activities across the Client Services function. • Visiting client sites, facilitating meetings and delivering presentations to stakeholders. • Ensuring accurate and timely recording of client activity, actions and management information within CRM systems. • Providing recommendations for enhancements to processes, services and technology solutions. • Ensuring data security obligations concerning clients and the company are always adhered to. Job description Job responsibilities PRINCIPAL TASKS & ACTIVITIES • Working as a key member of the Client Services team delivering workforce solutions across a defined client portfolio. • Building and managing effective relationships with key client stakeholders at operational and managerial level. • Advising and assisting clients to maximise utilisation, savings, efficiencies and service benefits. • Leading operational review meetings, presenting insight and making recommendations based on client data. • Producing, analysing and interpreting management information and performance reports for clients. • Supporting activities across workforce solutions throughout the Client lifecycle. • Identifying opportunities to improve client outcomes through enhanced utilisation of solutions and services. • Identifying opportunities to broaden the service offering and support commercial growth objectives. • Working collaboratively with Client Services Managers, Commercial teams and wider business functions to support client success. • Acting as an escalation point for complex client issues, identifying solutions and driving resolution. • Providing guidance, coaching and support to Regional Client Services Consultants to promote consistency and best practice. • Supporting onboarding, knowledge sharing and development activities across the Client Services function. • Visiting client sites, facilitating meetings and delivering presentations to stakeholders. • Ensuring accurate and timely recording of client activity, actions and management information within CRM systems. • Providing recommendations for enhancements to processes, services and technology solutions. • Ensuring data security obligations concerning clients and the company are always adhered to.