Senior Communications and Engagement Officer (NEPTS)

• Be responsible for creation of an annual NEPTS communications and engagement plan to achieve key objectives, targeted at a range of varied audiences, within budgetary requirements. • Lead in delivery of the communications and engagement plan, taking a multi-channel approach, using strong interpersonal, organisational, written and content creation skills to: • Develop branded digital and physical engagement resources and compelling written content • Organise and deliver engagement events with staff, volunteers, the public and patients, creating positive feedback loops to improve services, using creative thinking to deliver engagement with limited budgets. • Engage with various health, care and wider system partners to collaborate and find opportunities to achieve objectives. • Evidence clear impact of the plan in achieving objectives with robust evaluation, taking a continuous improvement approach. • Create strong internal relationships and use good organisational skills to harness the necessary buy-in to succeed, balancing the needs of operational delivery of a busy, patient-facing service. • Be the main point of contact for all NEPTS-related communications requirements across internal and external channels, providing a high-standard service to agreed deadlines, promoting clear calls to action and meeting necessary accessibility requirements, aligning with the wider Communications team forward plan. • Respond to NEPTS-related social media and media enquiries, working with appropriate EMAS leaders to develop lines, brief and advise colleagues and challenge misleading coverage, working with journalists, where necessary. • Supported by the Head of Communications, proactively source and tell good news stories relating to NEPTS, including with appropriate local and national media outlets. • Provide communication and engagement advice on a wide range of issues, compressing complex information to prepare formal briefings for senior leaders and sighting appropriate stakeholders, for business continuity, crisis management and other untoward and sensitive incidents. • Support with the preparation of new NEPTS tender submissions and, if bids are successful, the development of effective mobilisation communications and engagement plans and related materials. Job description Job responsibilities • Be responsible for creation of an annual NEPTS communications and engagement plan to achieve key objectives, targeted at a range of varied audiences, within budgetary requirements. • Lead in delivery of the communications and engagement plan, taking a multi-channel approach, using strong interpersonal, organisational, written and content creation skills to: • Develop branded digital and physical engagement resources and compelling written content • Organise and deliver engagement events with staff, volunteers, the public and patients, creating positive feedback loops to improve services, using creative thinking to deliver engagement with limited budgets. • Engage with various health, care and wider system partners to collaborate and find opportunities to achieve objectives. • Evidence clear impact of the plan in achieving objectives with robust evaluation, taking a continuous improvement approach. • Create strong internal relationships and use good organisational skills to harness the necessary buy-in to succeed, balancing the needs of operational delivery of a busy, patient-facing service. • Be the main point of contact for all NEPTS-related communications requirements across internal and external channels, providing a high-standard service to agreed deadlines, promoting clear calls to action and meeting necessary accessibility requirements, aligning with the wider Communications team forward plan. • Respond to NEPTS-related social media and media enquiries, working with appropriate EMAS leaders to develop lines, brief and advise colleagues and challenge misleading coverage, working with journalists, where necessary. • Supported by the Head of Communications, proactively source and tell good news stories relating to NEPTS, including with appropriate local and national media outlets. • Provide communication and engagement advice on a wide range of issues, compressing complex information to prepare formal briefings for senior leaders and sighting appropriate stakeholders, for business continuity, crisis management and other untoward and sensitive incidents. • Support with the preparation of new NEPTS tender submissions and, if bids are successful, the development of effective mobilisation communications and engagement plans and related materials.