Senior Credit Controller

Senior Credit Controller - £38.000 per annum - Temp to perm - Datchet - Office based Job Purpose The Credit Control & Collections Specialist is responsible for managing customer accounts to ensure timely payment of outstanding invoices, reducing aged debt, and maintaining healthy cash flow. The role requires building positive customer relationships while applying effective collection strategies to minimise bad debt and support the company's financial objectives. Key Responsibilities • Proactively manage a portfolio of customer accounts to ensure prompt collection of outstanding balances. • Contact customers via telephone, email, and written correspondence regarding overdue invoices. • Negotiate payment arrangements while maintaining strong customer relationships. • Monitor aged debt reports and prioritise collection activities based on risk and value. • Investigate and resolve invoice disputes by liaising with internal departments and customers. • Allocate customer payments accurately and reconcile accounts where required. • Escalate high-risk or severely overdue accounts in line with company policy. • Recommend accounts for legal action or external debt collection agencies when appropriate. • Maintain accurate records of customer communications and collection activity. • Review customer credit limits and recommend amendments based on payment performance. • Produce regular reports on aged debt, collection performance, cash receipts, and overdue accounts. • Support month-end and year-end finance activities related to accounts receivable. • Ensure compliance with company policies, contractual terms, and relevant financial regulations. • Identify opportunities to improve collection processes and reduce debtor days. Key Performance Indicators (KPIs) • Debtor Days (DSO) reduction • Aged debt performance • Cash collection targets achieved • Percentage of overdue accounts recovered • Bad debt reduction • Customer dispute resolution time • Collection call and contact activity • Accuracy of account reconciliations Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: