Senior Customer Care Administrator

• To provide a high standard of customer care to patients, relatives & visitors • To ensure that all patient documentation is coded & filed in a timely manner, and all relevant documentation is filed in the patient notes • To ensure all inpatient records are updated on SystmOne • Ongoing training and development with all computer systems within the department, ensuring that this information is disseminated to all members of staff who use the computer system • To provide support & advice to new members of staff and existing staff on SystmOne • To provide comprehensive administration service to practice staff include managing correspondence, taking minutes of meetings, secretarial duties and processing patient referrals • To process and distribute incoming (and outgoing) mail • To play an important patient facing role within NPC to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across pharmacy support services • To provide time, capacity and expertise to support people in preparing information for the Pharmacy team to complete medication reviews • To contribute to the audit cycles for QOF, CQC and Quality Improvement work • To manage shared care agreements and support with the generation of income • Carries out clerical duties required by the role Job description Job responsibilities • To provide a high standard of customer care to patients, relatives & visitors • To ensure that all patient documentation is coded & filed in a timely manner, and all relevant documentation is filed in the patient notes • To ensure all inpatient records are updated on SystmOne • Ongoing training and development with all computer systems within the department, ensuring that this information is disseminated to all members of staff who use the computer system • To provide support & advice to new members of staff and existing staff on SystmOne • To provide comprehensive administration service to practice staff include managing correspondence, taking minutes of meetings, secretarial duties and processing patient referrals • To process and distribute incoming (and outgoing) mail • To play an important patient facing role within NPC to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across pharmacy support services • To provide time, capacity and expertise to support people in preparing information for the Pharmacy team to complete medication reviews • To contribute to the audit cycles for QOF, CQC and Quality Improvement work • To manage shared care agreements and support with the generation of income • Carries out clerical duties required by the role