Senior Customer Experience Executive

Senior Customer Experience Executive Major Retail Accounts Greater Manchester – Hybrid £35,000 - £45,000 dependent upon experience Our client, a FTSE100 supplier to the retail industry now has an exciting opportunity for a Senior Customer Experience Executive to join their team working with major retail customers. **Candidates will have experience managing retailer accounts – Supermarkets, High Street retailers, etc** **Would suit an Account Executive looking for next step** What can our client offer? • A competitive salary • A comprehensive benefits package including 25 days annual leave (plus the option to buy more), pension, bonus and much more. • Hybrid working (2 days at home, 3 days in office). • Excellent career progression opportunities. Job Purpose: To support the customer by delivering engagement and value in your role ensuring your allocated customers are receiving a service that meets and exceeds their contractual requirements. To manage multiple internal and external contacts developing strong relationships, working proactively, with a problem solving and growth mindset. Taking accountability and shared responsibility for delivering customer satisfaction linked to the companies value proposition. Key Accountabilities: • To provide a value-add experience to your allocated customers. • To manage queries and expectations of head office stakeholders. • To support the CX Managers against delivery of customer business plan. • To identify, manage and convert opportunities into growth. • To engage with the customer and internal stakeholders to become the voice of the customer within the business. • To deliver commercial value for our customers whilst delivering in line with contractual frameworks for the business. Skills Required: • Proven track record of relationship management with an ability to influence. • Experience of working to tight deadlines and delivering KPI’s or contractual requirements. • Proven track record of managing and delivering growth within an existing customer relationship. • Strong attention to detail with a drive for a positive customer experience. • An understanding of business planning. • Comfortable with the usage, presentation and analysis of data. • Relevant working experience ideally gained in a retail environment, preferably in similar / transferable roles Apply online or for further information please contact one of our specialist consultants quoting reference number: NJR16673