Senior Customer Insights Manager

Senior Customer Insights Manager Salary: £75,000 – £90,000 + bonus + benefits Location: Hybrid (UK-based, multi-market remit) Are you ready to own a multi-market analytics platform used across 12 countries? Do you want to shape predictive pricing and promotional strategy at scale? Looking for real commercial influence — not just reporting? We are hiring a Senior Customer Insights Manager to lead Shopper & Revenue Growth Management (RGM) insight within a global blue-chip FMCG environment. The Role – Senior Commercial Analytics Manager As Senior Customer Insights Manager, you will sit at the centre of Commercial Analytics, partnering with RGM, Category Development and Sales teams globally. You will combine platform ownership, advanced analytics leadership and high-impact commercial research and stakeholder engagement. 5 Core Areas of Responsibility 1 Product Owner – RGM Analytics Hub • Own the RGM Analytics Hub (live across 12 markets) • Ensure smooth day-to-day platform performance • Drive user adoption and stakeholder engagement • Prioritise and deliver system enhancements • Integrate new data sources and analytics capabilities 2 Shopper & RGM Research Leadership • Define and prioritise key commercial business questions • Lead end-to-end research projects • Translate analytics into actionable recommendations • Ensure insights scale across markets • Influence commercial decision-making 3 Predictive & Prescriptive Analytics • Lead pricing and promotional modelling pilots • Expand advanced analytics across additional markets • Develop future-fit RGM capability • Improve the realism and commercial impact of analytics outputs 4 Cross-Functional Commercial Partnership And Stakeholder Engagement • Partner with central and regional RGM teams • Collaborate with Category Development & Sales • Drive alignment between insight and execution • Ensure insight converts into measurable action • Excellent Stakeholder Engagement 5 Continuous Improvement of Insight Delivery • Refine visualisation and reporting outputs • Improve the efficiency of research methodologies • Enhance engagement of commercial stakeholders • Embed best practice across regions What We’re Looking For • 5+ years’ experience in commercial insights & analytics within FMCG / CPG • Proven ownership of complex analytics or insight projects • Strong exposure to RGM, pricing or promotional effectiveness • Experience operating across multiple international markets (advantageous) • Background within blue-chip FMCG environments preferred • Commercially minded with strong stakeholder influence skills • Confident in managing senior cross-functional relationships • Excellent Stakeholder Engagement What’s In It For You? • £75,000 – £90,000 base salary • Performance bonus • Hybrid working model • Private healthcare • Pension contribution • Learning & development investment • International exposure • High visibility within global commercial leadership Why Apply for This Senior Customer Insights Manager Role? • Own a multi-market analytics platform • Shape global RGM capability • Blend strategic influence with hands-on analytics • Work at scale within a high-performing FMCG organisation • Deliver insight that directly impacts revenue growth If you are a commercially driven analytics leader ready to step into a high-impact Senior Customer Insights Manager position, we would welcome a confidential discussion. Apply today to explore this opportunity.