Senior Mental Health Practitioner FPCC

Youll be part of the team that provides the first stage in the Trusts care navigation system receiving requests using contact methods, including letters, e-mail and telephone. We provide a central resource for referrers and Trust staff to ensure the effective receipt and subsequent processing of referrals into our services. We further provide effective signposting to services external to the Trust. We accept routine, urgent and crisis referrals, each having a specific pathway to follow. Routine and urgent referrals are usually received by e-mail to our FPCC referral inbox. Crisis referrals are received via the telephone. We provide an effective first point of contact, a link with primary and secondary services, partner agencies and organisations outside of the trust. The service focus is to ensure callers or requests are directed to the appropriate person/resource in the Trust in the most effective manner. Where the request is for advice or a specialist opinion, the centre staff will link the request to either internal or external sources in a timely manner. The intention will be to leave the person making the request, feeling valued and satisfied with the outcome, before ending the contact. Where an immediate response for advice/specialist opinion is not available staff will work to an agreed response time, which will be shared with the person making the request. You will have support from Senior Health Practitioners colleagues (Band 6), Clinical Lead B7's, and the Operational Manager to help your development and youll be able to share your knowledge and experience with our Call Handlers (Band 3) and Mental Health Practitioners (Band 5). • The post holder will be part of the Gloucestershire Health and Care NHS Foundation Trust First Point of Contact Centre (FPCC) and will manage and triage mental health referrals coming in to into the Trust. • The service is a professional referral service accepting telephone, letter, or e-mail referrals from patients, carers, GPs, Health Care Professionals within mental health working, police, ambulance staff, and some external agencies this list is not exhaustive. • The practitioners within the team are responsible for initial screening, triaging and the allocation of referrals to the appropriate service within the Trust or signposting to a relevant external service. • The post holder will be responsible for triaging referrals, routine and urgent and crisis made to the Trust and directing them to the most appropriate service. Full qualifications, training & experience requirements for the role are underlined in the Job Description/Person Specification. Please refer to the Additional Information attachment before submitting your application Job description Job responsibilities Youll be part of the team that provides the first stage in the Trusts care navigation system receiving requests using contact methods, including letters, e-mail and telephone. We provide a central resource for referrers and Trust staff to ensure the effective receipt and subsequent processing of referrals into our services. We further provide effective signposting to services external to the Trust. We accept routine, urgent and crisis referrals, each having a specific pathway to follow. Routine and urgent referrals are usually received by e-mail to our FPCC referral inbox. Crisis referrals are received via the telephone. We provide an effective first point of contact, a link with primary and secondary services, partner agencies and organisations outside of the trust. The service focus is to ensure callers or requests are directed to the appropriate person/resource in the Trust in the most effective manner. Where the request is for advice or a specialist opinion, the centre staff will link the request to either internal or external sources in a timely manner. The intention will be to leave the person making the request, feeling valued and satisfied with the outcome, before ending the contact. Where an immediate response for advice/specialist opinion is not available staff will work to an agreed response time, which will be shared with the person making the request. You will have support from Senior Health Practitioners colleagues (Band 6), Clinical Lead B7's, and the Operational Manager to help your development and youll be able to share your knowledge and experience with our Call Handlers (Band 3) and Mental Health Practitioners (Band 5). • The post holder will be part of the Gloucestershire Health and Care NHS Foundation Trust First Point of Contact Centre (FPCC) and will manage and triage mental health referrals coming in to into the Trust. • The service is a professional referral service accepting telephone, letter, or e-mail referrals from patients, carers, GPs, Health Care Professionals within mental health working, police, ambulance staff, and some external agencies this list is not exhaustive. • The practitioners within the team are responsible for initial screening, triaging and the allocation of referrals to the appropriate service within the Trust or signposting to a relevant external service. • The post holder will be responsible for triaging referrals, routine and urgent and crisis made to the Trust and directing them to the most appropriate service. Full qualifications, training & experience requirements for the role are underlined in the Job Description/Person Specification. Please refer to the Additional Information attachment before submitting your application