Senior Patient Support Advisor

Main Duties • Providing exceptional patient service across reception, telephone, and digital channels. • Supporting and mentoring reception and patient support staff. • Managing complex patient enquiries and resolving issues professionally. • Coordinating appointment booking and patient access processes. • Maintaining accurate patient records and administrative systems. • Working collaboratively with clinical and administrative teams to ensure seamless patient care. Job description Job responsibilities Main Duties • Providing exceptional patient service across reception, telephone, and digital channels. • Supporting and mentoring reception and patient support staff. • Managing complex patient enquiries and resolving issues professionally. • Coordinating appointment booking and patient access processes. • Maintaining accurate patient records and administrative systems. • Working collaboratively with clinical and administrative teams to ensure seamless patient care.