Senior Service Delivery Manager (IT Managed Services)

Senior Service Delivery Manager £60,000 - £85,000 | London (Hybrid - 40% home based + extensive travel) | Client-facing Some Service Delivery roles are about reporting. This one is about ownership. You’ll take full responsibility for a small number of flagship enterprise clients, becoming the person they rely on, not just for updates, but for direction, challenge, and improvement. If you’re comfortable operating at senior level, influencing stakeholders, and driving standards across an MSP environment, this will suit you. What’s in it for you? • Salary: £60,000 - £85,000 • Location: London (hybrid working + client site visits across London & Kent) • Scope: Own service delivery for major enterprise / regulated clients • Influence: Act as a trusted advisor, not just a delivery manager • Growth: Clear progression as the Managed Services function scales • Impact: Help shape standards, processes, and ways of working What’s the role really about? This isn’t just BAU service delivery. You’ll take ownership of key client relationships post-transition, ensuring services are not only stable, but continuously improving. You’ll be: • Leading service reviews and strategic conversations • Building relationships at multiple levels, including senior stakeholders • Identifying risks, opportunities, and areas for improvement • Driving higher standards across service delivery Less reporting. More thinking. More influencing. What you’ll be doing • Acting as the primary service owner for key enterprise accounts • Leading monthly service reviews, QBRs, and strategic sessions • Building strong, long-term client relationships across all levels • Driving continuous service improvement, not just maintaining status quo • Working closely with internal teams across delivery, operations, and pre-sales • Ensuring consistency in how services are delivered, measured, and improved • Supporting the transition from project into BAU and beyond • Mentoring more junior service delivery resources and raising overall standards What you’ll bring • Strong experience in Service Delivery within an MSP or consultancy • Confidence operating with senior stakeholders and enterprise clients • A solid understanding of ITIL and structured service environments • Commercial awareness and the ability to spot growth opportunities • Gravitas: you can hold your own in challenging conversations • A mindset focused on improvement, not just maintenance • The ability to balance strategy with hands-on delivery The reality of the role This is a business that’s investing heavily in its Managed Services offering. Standards are being raised. Processes are being refined. Expectations are growing. They need someone who can step into that environment and help shape what “good” looks like. This role suits someone who wants to move beyond managing services… and into owning relationships, influencing outcomes, and raising the bar. Interested? Send your CV to bob . bath @ mexasolutions . com