Senior Support Worker

Main Duties, Role and Responsibilities The key responsibilities of the Senior Support Worker are to: 1. Lead on local service delivery of the Crisis Support Drop-In Service, by line-managing all staff paid and unpaid, including; ensuring all shifts are properly staffed, authorising annual leave, conducting line management meetings, conducting individual supervision sessions with all local staff, including Bank workers and Volunteers as appropriate. providing emotional and wellbeing support to staff including volunteers, carry out all administrative tasks as required for the proper delivery of the service, and so on. 2. Create, coordinate, and communicate to all site staff and volunteers rotas (ideally at least 6 weeks in advance), ensuring any gaps caused by planned leave/absences are covered. 3. Provide short-term cover for the service by working CSDI shifts as and when required. NOTE: Providing shift cover will not be the principal part of this role. Any shifts worked will be considered part of the roles contracted hours. 4. Keep an accurate log of staff hours worked and report monthly variations, overtime, sick leave, annual leave, etc. hours to the Services Lead. 5. Ensure CSDI staff, including volunteers attend their required clinical supervision sessions, staff meetings and one-to-one sessions. 6. Assist in the recruitment and induction of new CSDI Support Workers and lead the recruitment and induction of local volunteers. 7. Provide all administrative support to the team and service; Including responding to telephone, email, and written enquiries following the services standard operating procedure using a high level of initiative and responding in a confidential and sensitive way as required. 8. Proactively working to continuously improve the service by working with the Services Lead, partners and Derbyshire Mind personnel to consider and then implement improvements to the service and its provision/delivery. 9. To ensure that the service databases are up to date and all data is entered appropriately so that clients can be managed appropriately, and service reports can be run. 10. To support staff and volunteers in developing their skills and accessing training as appropriate/required, both in-house and external. 11. Hold responsibility for local staff health, safety and welfare in line with Derbyshire Minds Health and Safety policies, procedures and guidance, including for example, risk assessments, reviews, reporting, safeguarding, incidents/accidents, premises issues. 12. Be the first point of contact for managing all communications with external and partner organisations/agencies as an essential part of the role. i.e. Statutory services, clinical teams, NHS Services, partner organisations in Voluntary, Charity and Community Sector, etc. 13. Work positively as part of all partnerships and the wider multi-disciplinary and multi-agency crisis alternatives teams across Derbyshire. 14. Facilitate and attend both internal and external meetings as required, representing Derbyshire Mind and promoting the CSDI Service. 15. Play an integral role in instilling Derbyshire Minds values through all service provision. 16. Lead on and be responsible for raising local and wider awareness of and about the Crisis Support Drop-In Service so that local organisations know what is on offer and how it works. 17. Help ensure that the service is, and remains, accessible to all individuals and groups including; younger adults, women with children, black and minority ethnic communities, veterans and groups who may have more difficulty in accessing mental health services. Supervision, training, meetings, and support 18. Undertake training as required or considered appropriate for the role. 19. Actively participate in regular clinical supervision sessions, staff/team meetings and one-to-one sessions. 20. Participate in Individual Performance Review and Personal Development plans, and undertake training and development as identified within these discussions and as indicated by the requirements of the post. 21. Be proactive in reviewing and evaluating personal performance and identifying areas for improvement and development. General 22. Provide cover for other members of the CSDI team both at your designated site and others if necessary. 23. Maintain the confidentiality of information about clients and other services, in accordance with Derbyshire Minds policies and procedures. 24. Keep up to date on all matters relating to Derbyshire Minds policies and procedures, and adhere to these at all times. 25. Be familiar with matters relating to health and safety management and work in accordance with Derbyshire Minds Health and Safety policy and procedures. 26. Derbyshire Mind is committed to Equality, Diversity and Inclusion for all, at all times. Therefore, it is expected that all employees and volunteers understand, support and apply this policy through their working practice, which requires all individuals to be treated with respect, dignity, courtesy, fairness and consideration. 27. Represent and be an advocate and role-model for Derbyshire Mind. 28. Carry out any other duties as are within the scope, spirit and purpose of the job, as requested by your Line Manager and/or senior members of staff. Job description Job responsibilities Main Duties, Role and Responsibilities The key responsibilities of the Senior Support Worker are to: 1. Lead on local service delivery of the Crisis Support Drop-In Service, by line-managing all staff paid and unpaid, including; ensuring all shifts are properly staffed, authorising annual leave, conducting line management meetings, conducting individual supervision sessions with all local staff, including Bank workers and Volunteers as appropriate. providing emotional and wellbeing support to staff including volunteers, carry out all administrative tasks as required for the proper delivery of the service, and so on. 2. Create, coordinate, and communicate to all site staff and volunteers rotas (ideally at least 6 weeks in advance), ensuring any gaps caused by planned leave/absences are covered. 3. Provide short-term cover for the service by working CSDI shifts as and when required. NOTE: Providing shift cover will not be the principal part of this role. Any shifts worked will be considered part of the roles contracted hours. 4. Keep an accurate log of staff hours worked and report monthly variations, overtime, sick leave, annual leave, etc. hours to the Services Lead. 5. Ensure CSDI staff, including volunteers attend their required clinical supervision sessions, staff meetings and one-to-one sessions. 6. Assist in the recruitment and induction of new CSDI Support Workers and lead the recruitment and induction of local volunteers. 7. Provide all administrative support to the team and service; Including responding to telephone, email, and written enquiries following the services standard operating procedure using a high level of initiative and responding in a confidential and sensitive way as required. 8. Proactively working to continuously improve the service by working with the Services Lead, partners and Derbyshire Mind personnel to consider and then implement improvements to the service and its provision/delivery. 9. To ensure that the service databases are up to date and all data is entered appropriately so that clients can be managed appropriately, and service reports can be run. 10. To support staff and volunteers in developing their skills and accessing training as appropriate/required, both in-house and external. 11. Hold responsibility for local staff health, safety and welfare in line with Derbyshire Minds Health and Safety policies, procedures and guidance, including for example, risk assessments, reviews, reporting, safeguarding, incidents/accidents, premises issues. 12. Be the first point of contact for managing all communications with external and partner organisations/agencies as an essential part of the role. i.e. Statutory services, clinical teams, NHS Services, partner organisations in Voluntary, Charity and Community Sector, etc. 13. Work positively as part of all partnerships and the wider multi-disciplinary and multi-agency crisis alternatives teams across Derbyshire. 14. Facilitate and attend both internal and external meetings as required, representing Derbyshire Mind and promoting the CSDI Service. 15. Play an integral role in instilling Derbyshire Minds values through all service provision. 16. Lead on and be responsible for raising local and wider awareness of and about the Crisis Support Drop-In Service so that local organisations know what is on offer and how it works. 17. Help ensure that the service is, and remains, accessible to all individuals and groups including; younger adults, women with children, black and minority ethnic communities, veterans and groups who may have more difficulty in accessing mental health services. Supervision, training, meetings, and support 18. Undertake training as required or considered appropriate for the role. 19. Actively participate in regular clinical supervision sessions, staff/team meetings and one-to-one sessions. 20. Participate in Individual Performance Review and Personal Development plans, and undertake training and development as identified within these discussions and as indicated by the requirements of the post. 21. Be proactive in reviewing and evaluating personal performance and identifying areas for improvement and development. General 22. Provide cover for other members of the CSDI team both at your designated site and others if necessary. 23. Maintain the confidentiality of information about clients and other services, in accordance with Derbyshire Minds policies and procedures. 24. Keep up to date on all matters relating to Derbyshire Minds policies and procedures, and adhere to these at all times. 25. Be familiar with matters relating to health and safety management and work in accordance with Derbyshire Minds Health and Safety policy and procedures. 26. Derbyshire Mind is committed to Equality, Diversity and Inclusion for all, at all times. Therefore, it is expected that all employees and volunteers understand, support and apply this policy through their working practice, which requires all individuals to be treated with respect, dignity, courtesy, fairness and consideration. 27. Represent and be an advocate and role-model for Derbyshire Mind. 28. Carry out any other duties as are within the scope, spirit and purpose of the job, as requested by your Line Manager and/or senior members of staff.