Service Administrator (Part Time)

Key Responsibilities: Administrative Operations: • Provide ad hoc support as and when requested by the organisation to meet administrational and service demands on a zero-hour contract. • Oversee the administration of various specialist clinics (e.g., Gynaecology, Dermatology, Gastroenterology, ENT). • Follow company SOPs and policies to ensure efficient patient management. • Data entry and processing of referrals in clinical systems. Patient Interaction: • Manage patient appointment bookings via phone, text, or email. • Handle clinic outcomes, scheduling follow-ups, and coordinating secondary care referrals. • Respond to patient inquiries promptly, maintaining service inboxes within agreed timelines. • Address and manage sensitive phone calls, escalating complex issues to service managers as needed. Clinic Preparation and Support: • Prepare and provide support for consultant-led clinics. • Assist with stock management and ordering clinical consumables. • Work across various clinic sites as required, including reception duties when necessary. Data and Reporting: • Collect and contribute to monthly reporting and invoicing data. • Support the service with activity audits and maintain adherence to KPIs. Collaboration and Communication: • Liaise effectively with patients, clinicians, and external healthcare providers. • Provide outstanding customer service in interactions with all stakeholders. • Offer feedback to management to improve services and support team objectives. Job description Job responsibilities Key Responsibilities: Administrative Operations: • Provide ad hoc support as and when requested by the organisation to meet administrational and service demands on a zero-hour contract. • Oversee the administration of various specialist clinics (e.g., Gynaecology, Dermatology, Gastroenterology, ENT). • Follow company SOPs and policies to ensure efficient patient management. • Data entry and processing of referrals in clinical systems. Patient Interaction: • Manage patient appointment bookings via phone, text, or email. • Handle clinic outcomes, scheduling follow-ups, and coordinating secondary care referrals. • Respond to patient inquiries promptly, maintaining service inboxes within agreed timelines. • Address and manage sensitive phone calls, escalating complex issues to service managers as needed. Clinic Preparation and Support: • Prepare and provide support for consultant-led clinics. • Assist with stock management and ordering clinical consumables. • Work across various clinic sites as required, including reception duties when necessary. Data and Reporting: • Collect and contribute to monthly reporting and invoicing data. • Support the service with activity audits and maintain adherence to KPIs. Collaboration and Communication: • Liaise effectively with patients, clinicians, and external healthcare providers. • Provide outstanding customer service in interactions with all stakeholders. • Offer feedback to management to improve services and support team objectives.