Service Advisor

Service AdvisorLocation: Bristol Salary: £30,000–£38,000 Basic (Dependent on Experience) Job Type: Full Time | Permanent The RoleAn exciting opportunity has arisen for an experienced Service Advisor to join a busy and professional automotive dealership in Bristol. This customer-facing role is ideal for an individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless service experience from vehicle check-in through to completion of repairs and servicing. Key Responsibilities • Greet customers and manage service bookings. • Accurately identify customer requirements and vehicle concerns. • Liaise with technicians and workshop staff regarding vehicle progress. • Provide customers with updates and obtain authorisation for additional work. • Prepare estimates, invoices, and service documentation. • Promote additional products and services where appropriate. • Ensure all work is completed to agreed timescales and customer expectations. • Handle customer queries and resolve issues professionally. • Maintain accurate records using the dealer management system. Candidate RequirementsEssential • Previous experience as a Service Advisor within the automotive industry. • Excellent communication and customer service skills. • Strong organisational and administrative abilities. • Ability to work effectively under pressure in a busy environment. • Good IT and system skills. • Full UK driving licence. Desirable • Main dealer experience. • Knowledge of Kerridge, Pinnacle, Keyloop, or similar DMS systems. • Experience working to customer satisfaction and performance targets. What's on Offer • £30,000–£38,000 basic salary depending on experience. • Performance-related bonus opportunities. • Company pension scheme. • Manufacturer and ongoing professional training. • Career progression opportunities. • Supportive and friendly working environment.