Service Advisor

We are recruiting on behalf of a well-established commercial vehicle dealership in Cardiff, South Wales, for an experienced Vehicle Service Advisor. This is an excellent opportunity for a professional with franchise-approved dealership experience to join a friendly and dynamic team. The successful Service Advisor will be responsible for managing customer interactions, vehicle fault assessments, and promoting aftersales services. Benefits: • Starting salary up to £32,598 per annum, increasing to £33,575 after 6 months • Access to a commitment bonus of £600 per annum • Profit share bonus scheme • Additional earnings through commissions from the sale of service contracts • 22 days annual holiday allowance plus 8 bank holidays, rising to 25 after 5 years, then 27 after 10 years • Full manufacturer-accredited training • Company pension scheme • Career advancement within a long-established commercial vehicle dealer group • Working hours: 40 hours per week, Monday to Friday 7:00am-6:00pm, with 1 in 3 Saturdays 8:00am-1:00pm Duties of a Service Advisor: • Accurately capturing customer details and vehicle faults at initial contact • Taking telephone bookings and inputting data into workshop systems • Raising job cards and ensuring compliance with required documentation • Updating customers on vehicle repair progress • Managing customer database entries • Handing over completed vehicles and explaining repair details • Monitoring repair timelines to ensure timely delivery • Selling aftersales services, including service contracts and warranties • Coordinating vehicle bookings to maintain workshop workflow • Explaining service and inspection requirements, including MOTs and vehicle tests • Discussing payment options with customers • Providing advice on warranty and service needs • Ensuring compliance with legal vehicle inspection requirements Requirements: • Proven experience as a Vehicle Service Advisor within a franchise-approved dealership • Strong communication skills with a focus on delivering exceptional customer service • Organisational proficiency, with knowledge of Microsoft Office, Excel, and DMS systems (Kerridge/ADP preferred) • Full, clean UK driving licence with minimal points • Experience in a commercial vehicle dealership is advantageous This role presents an outstanding chance for an experienced Vehicle Service Advisor to progress their career within a respected group. If you meet the criteria and are eager to contribute to a reputable business, we encourage you to apply. Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Cardiff and South Wales, today to discover more about this fantastic Service Advisor opportunity. Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.