Service Advisor

What’s in it for you? • Performance-related bonus • 32 days' annual leave, including bank holidays (pro rata for part-time employees) • Health and wellbeing benefits • Life assurance • Employee recognition programme • Staff discounts • Discounts at retailers, restaurants and cinemas • Referral programme • On-site parking • Company social events • Pension scheme • Long service awards • In-house manufacturer-accredited and professional training • Employee car scheme • Overtime paid for Saturday shifts • Opportunity to build your career with a leading premium automotive retailer Must have’s • Minimum of two years' experience as a Service Advisor within the motor trade industry • Full UK driving licence • Excellent customer service and communication skills • Strong organisational and time management skills • Ability to build positive relationships with customers and colleagues • High attention to detail • Professional, proactive and customer-focused approach • Ability to work effectively in a fast-paced environment So, what will you be doing? • Welcoming customers and managing their service journey from vehicle drop-off through to collection • Booking vehicles in for servicing and repairs • Checking vehicle history, recalls, warranties and service plans • Liaising with workshop, parts and sales departments to ensure vehicles are completed on time • Keeping customers updated on the progress of their vehicle and obtaining approval for additional work • Arranging courtesy cars, loan vehicles and customer travel where required • Explaining completed work and invoices clearly during vehicle handover • Maintaining up-to-date manufacturer product knowledge through ongoing training • Ensuring all legal and company procedures are followed • Delivering an outstanding customer experience throughout the service process Helpful extras • Experience within a premium automotive dealership would be advantageous • Commitment to continuous professional development and manufacturer training Interested? Send your CV to Liv at i2i Recruitment today! Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful.