Service Advisor

Service AdvisorLocation: Exeter Salary: £30,000 – £33,000 Basic | £34,000 – £38,000 OTE Hours: Monday–Friday + Saturday rota The RoleWe are recruiting for an experienced Service Advisor to join a busy and well-established dealership in Exeter. You’ll be the main point of contact for customers, ensuring a smooth and professional aftersales experience while supporting the workshop in maintaining efficiency and productivity. Key Responsibilities • Booking in vehicles for service, MOT, and repair work • Providing accurate estimates and gaining customer approval • Keeping customers updated on vehicle progress and costs • Upselling additional work, services, and products • Liaising with the workshop and technicians • Managing invoices and ensuring all paperwork is completed accurately • Delivering high levels of customer service and satisfaction (CSI) Requirements • Previous experience as a Service Advisor • Strong communication and customer service skills • Good sales and upselling ability • Organised and able to work in a fast-paced environment • Experience with systems like Kerridge / Pinnacle (desirable) • Full UK driving licence Package & Benefits • £30k–£33k basic depending on experience • Realistic OTE up to £38k • Bonus scheme (monthly + CSI-based) • Manufacturer training • Career progression opportunities • Pension & staff discounts Progression • Senior Service Advisor • Service Team Leader • Aftersales / Service Manager