Service Co-Ordinator

We’re looking for a proactive and organised Service Co-ordinator to join a busy and growing technical services team based onsite in Bracknell. This is a fast-paced role supporting the coordination of engineers, reactive callouts, planned maintenance visits, and customer service activity with accuracy and a personable touch and high levels of customer service at all times! About the candidate The ideal candidate will have previous experience working within a service desk, scheduling or coordination role. You will be highly organised, able to manage multiple priorities at once, and confident working within a fast-paced environment where customer service is key. We are looking for a strong communicator with a professional and calm approach, particularly when handling urgent or high-priority situations. Experience coordinating engineers or field-based teams and using service management or scheduling systems would be highly beneficial. Salary: £27,000 – £32,000 DOE Hours: Full-time Location: Bracknell – onsite What you’ll do • Coordinate reactive service calls and planned maintenance visits • Schedule engineers and subcontractors efficiently • Log, update and manage service tickets accurately • Communicate with customers regarding faults, updates and service progress • Escalate urgent or high-priority issues where required • Support service performance against SLAs and KPIs • Ensure engineers have the correct job and site information • Assist with reporting, documentation and continuous service improvements • Work closely with internal teams to deliver a high level of customer support Benefits • Competitive salary depending on experience • Onsite parking • Supportive and collaborative working environment • Opportunity to develop within a growing business • Ongoing training and career development If this sounds like your next opportunity, we’d love to hear from you — apply today!