Service Co-ordinator

Service Co-ordinator | Theale, Reading – RG7 4AB | £28,000 - £30,000 (DOE) + On-Site Parking + Full Training + Career Development | Full-Time | Permanent Are you an organised Service Co-ordinator with excellent customer service skills and the ability to manage multiple priorities Do you enjoy working in a fast-paced environment where no two days are the same and delivering outstanding service is at the heart of what you do Workshop Recruitment is supporting a well-established and growing business specialising in heating, cooling and climate control solutions in the search for a Service Co-ordinator to join their team in Theale. This is an excellent opportunity to join a supportive organisation where you'll play a key role in ensuring the smooth delivery of service operations while developing a long-term career. The successful Service Co-ordinator will be responsible for coordinating service requests, scheduling engineers, communicating with customers, and ensuring all jobs are managed efficiently from enquiry through to completion. Key Responsibilities • Receive and process customer enquiries by telephone and email • Log service requests accurately using internal systems • Coordinate engineer schedules and allocate work efficiently • Keep customers updated on appointments and job progress • Liaise with engineers, suppliers, and internal departments • Arrange parts and materials to support service delivery • Maintain accurate service records and documentation • Assist with quotations, purchase orders, and invoicing • Resolve customer queries and escalate technical issues where appropriate • Provide administrative support to the wider service team Skills & Knowledge Required • Previous experience in a Service Co-ordinator, Scheduling, Customer Service, or Administration role • Excellent organisational skills with the ability to manage changing priorities • Strong communication and customer service skills • Confident telephone manner • High level of accuracy and attention to detail • Good working knowledge of Microsoft Office and computer-based systems • Proactive and solutions-focused approach Benefits • Salary of £28,000 per annum • Modern office location next to Theale train station • On-site parking • Full training provided on internal systems • Supportive and collaborative team environment • Genuine opportunity for long-term career development • Permanent, full-time position • Monday to Friday, 8:15am–4:30pm • Based in Theale, Reading