Service Delivery Manager

Lynx Recruitment is looking for an experienced Service Delivery Manager to join a growing technology consultancy delivering complex managed services for a large-scale, business-critical digital platform. This is an exciting opportunity to work within a collaborative, multi-team environment, supporting enterprise-level services that underpin a high-volume customer-facing application. You'll play a key role in ensuring operational excellence, driving continual service improvements, and acting as the bridge between technical delivery teams and customer stakeholders. Key Responsibilities • Manage service delivery in line with SLAs and KPIs. • Lead service reviews, reporting and governance meetings. • Ensure ITIL processes, including Incident, Problem and Change Management, are followed. • Act as the main escalation point for service-related issues. • Coordinate delivery across multiple teams and suppliers. • Drive service improvements using operational data and performance metrics. • Build strong relationships with customer and internal stakeholders. RequirementsEssential • Experience as a Service Delivery Manager in a managed services environment. • Strong knowledge of ITIL service management. • Experience managing business-critical services and multi-vendor environments. • Ability to manage stakeholders and communicate effectively. • Experience with SLA/KPI reporting and continuous service improvement. Desirable • Experience with AWS or Azure. • Knowledge of ServiceNow, Jira or similar tools. • Experience supporting digital or eCommerce platforms. • Background in travel, aviation or other high-volume environments. What's on Offer • Competitive salary and benefits. • Flexible hybrid working. • Opportunity to work on a large-scale enterprise platform using modern cloud technologies. • Ongoing professional development and career progression.