Service Delivery Supervisor

Service Delivery & Compliance Supervisor Oldham £33,113 Full-time - 37.5 hours We're looking for a proactive, technically minded Service Delivery & Compliance Supervisor to help drive performance across a busy fire & security service operation. If you enjoy fast-paced environments, solving problems, and keeping service teams running smoothly, this role will suit you perfectly. What You'll Do • Oversee reactive service calls from start to finish • Make sure jobs are logged, prioritised and scheduled correctly • Provide technical guidance on faults, parts and remedial actions • Create and manage quotes for remedial works and upgrades • Keep SLAs on track and improve first-time fix rates • Support PPM planning and ensure documentation is uploaded on time • Lead, coach and support service coordinators and planners • Handle escalations and keep service delivery moving • Contribute technical input to tenders and new contract mobilisation What You'll Bring • Strong knowledge of fire and/or security systems • Experience in service delivery, coordination or technical support • Confidence preparing quotes and analysing costs • Excellent diagnostic and problem-solving skills • Ability to work within SLA-driven environments • Strong communication and stakeholder management • A proactive, organised and customer-focused mindset Nice to Have • Experience supporting tenders or bids • Knowledge of industry standards (BS 5839, NSI, etc.) • Familiarity with service management/CAFM systems • Previous supervisory experience