Service Designer

Service Designer | Public Sector Digital ServicesRate: Up to £450/day IR35: Inside IR35 Location: Largely remote, with occasional travel to Leeds Contract: 6 months Start: ASAP We are supporting a consultancy partner delivering a major public sector digital transformation programme and are looking for an experienced Service Designer to join a multidisciplinary team. Working alongside User Researchers, Product Managers and Delivery teams, you'll help shape user-centred digital services, ensuring they are accessible, evidence-led and aligned to best practice. What you'll be doing • Design end-to-end user journeys across complex digital services • Facilitate workshops with stakeholders and delivery teams • Produce service blueprints, journey maps and design artefacts • Collaborate closely with User Researchers, Content Designers and Developers • Apply user-centred design principles throughout delivery • Support discovery, alpha and beta activities where required Essential Experience • Previous Service Design experience within UK Government or Healthcare • Strong user-centred design capability • Experience working within agile multidisciplinary teams • Workshop facilitation and stakeholder engagement • Journey mapping and service blueprinting • Designing accessible digital services This is an excellent opportunity to join a long-running public sector programme delivering services with real user impact.