Service Desk Analyst / Technical Support Engineer

We are looking for two Service Desk Analysts, to join an established IT service desk where you will be first point of contact for technical support, providing resolution of hardware, software and network related issues as well as undertaking user administration and access related tasks. Key Skills and Experience (not all essential) • Previous experience working on an IT Service Desk in an ITIL environment at 1st/ 2nd / 3rd line technical support level. The role and responsibilities can be tailored depending on your current level of technical knowledge. • Have a good understanding/ proficiency in MS office suite applications, desktop operating systems and server administration • Experience of Exchange / Active directory (i.e. Account creations, password resets, creation of groups etc.) • Understanding of network concepts e.g. DNS, DHCP, Email, HTTP, SSL and TCP/IP protocols • Networking skills e.g. LAN/WAN/VPN support • Windows server and desktop and virtualisation technologies • SAP or any other ERP experience would be beneficial • Motivated individual with a positive ‘can do’ attitude and a great team player • Good analytical, problem solving and communication skills • Flexibility to work outside of core hours when required to support the team in resolving major incidents or during peak trading periods • Works well under pressure and can multi-task • The ideal candidate will also hold a full clean driving licence as travel between group sites may be required. These are permanent job opportunities with a requirement to be on site 5 days a week, therefore the ability to commute to and work in Wakefield is essential, applicants must be a British Citizen or have a valid work visa. This is a great opportunity to join an expanding business who are undergoing significant change and transformation of their technical environment. Excellent benefits including training, development and progression opportunities are available. Please apply today to be considered and we will contact you to discuss the opportunity further if you are shortlisted.