Service Manager

JOB DESCRIPTION Service Manager Bath & North East Somerset The Wellness Service Manager will provide co-ordination, facilitation, co-production and implement delivery processes to lead the team to facilitate helping people to access health and wellbeing opportunities in B&NES. MAIN PURPOSE To be responsible and accountable for the successful, implementation, delivery and development of Bath & North East Somerset Wellness Service ensuring robust, effective and efficient delivery of all service KPIs, to achieve contractual and financial targets for the following services: -Triage Service -Stop Smoking Service -Wellbeing Coach Service -Emotional Wellbeing Service -Outreach NHS & CVD Health Checks -Physical Activity Service -Training and Workforce Development -Volunteer Brokerage Service Use best practice and innovation to achieve high quality, excellent patient/client services working in line with the B&NES Joint Health and Wellbeing Strategy Secure best value for money in delivery and continuous improvement in the provision of services to achieve Everyone Healths corporate and business objectives. SUMMARY OF RESPONSIBILITIES AND DUTIES Responsible and accountable for: Planning, management, monitoring and evaluation of the Wellness Service in line with the tendered B&NES Service submission and contract. To deliver the service within budget and to maximise resources available, adding value to the service wherever possible. Line manage three Community Engagement Insight Leads Co-ordinators. Manage the leadership of a dynamic team; Stop Smoking Practitioners; Wellbeing Coaches, Emotional Wellbeing Coaches & Virtual Behaviour Change practitioners, providing strong and excellent leadership skills, to support, motivate and inspire colleagues to take ownership of service delivery and empower patients clients to adopt healthier lifestyles. Coordinating the recruitment and management of staff, ensuring training and development needs are assessed and appropriate training is provided, and professional registration is maintained through provision of CPD. Ensure the service delivery is innovatively integrated across all services, county-wide, through application of evidence-based practice which is reflective of key national guidance and recommendations. Working with the ManagingDirector of Everyone Health, Clinical Governance Manager, Operational Leads and Management team to achieve continual service improvement and client/patient-centred services in accordance with participant feedback, NICE guidance, national and local recommendations, professional competences and EH policies and procedures, ensuring services are delivered in line with CQC and HSCICs regulations. Ensure services are developed and delivered consistently across localities in B&NES, providing targeted approaches to specific community groups individuals, adopting a variety of community engagement methodologies, to establish and maintain relationships with individuals who are experiencing the greatest inequalities in health. Ensure the efficient and effective monitoring of contractual performance targets health outcomes and financial providing data analysis and disseminating meaningful targets to all colleagues to ensure collective accountability for achievement of all indicators. Monitor data collection practices, conduct regular audits and disseminate outcomes to the wider team, ensuring collective accountability for achievement of all indicators. Rigorous monitoring and evaluation of service delivery and colleague performance, ensuring auditing processes are implemented accordingly to achieve continuous service improvement. Use Microsoft Planner to project manage all projects Utilising Data Informatics Systems and other relevant systems and internal reporting procedures to ensure data collection processes are robust to evidence service efficacy through generation of excellent health outcome data, contributing to an internal qualitative and quantitative evidence base, to demonstrate best practice and value for money. Contribute to the preparation and production of all written materials including budgets, activity plans, quarterly reports for the purpose of documenting contractual activity to both internal and external stakeholders as relevant and to the ManagingDirector Work face to face in B&NES to generate, establish and maintain strong and influential working relationships with key stakeholders partners and commissioners, and represent Everyone Health on a local, regional and national level as and when required. Coordinating and supporting the production and delivery of a Marketing and Communications Plan reflective of social marketing principles which incorporates community, partnership and stakeholder engagement; ensure the dissemination of appropriate marketing materials across the county to enable the achievement of key performance indicators through highly effective community engagement methodologies. Ensuring a commitment to equal opportunities is reflected at all stages of project planning, implementation, delivery and evaluation, in line with agreed service standards. Take an active part in developing own knowledge and skills of others by mentoring, through supervision and review. The post holder is expected to work within the requirements of the 6 Cs Care, Compassion, Competence, Communication, Courage and Commitment. Contribute to the growth of Everyone Health by working collaboratively and supportively with colleagues to develop the portfolio, with involvement in and management of relevant projects where necessary. Attend meetings such as the BNSSG alliance, updates with the commissioners and any other meetings required that may be in person or online. Work closely with the Community Engagement Insight Leads to raise awareness of the service within the local community. This could include activities such as attending health promotion community days, delivering training to professionals, sending newsletters and marketing. PERSON SPECIFICATION . SKILLS ABILITIES Strong planning and organisational skills, with the ability to set objectives, prioritise, provide sound judgement and decision-making, often within tight timescales Experience of interpreting national and regional health priorities and aligning them to corporate agendas and service objectives Excellent verbal and written communication skills to ensure effective communication with a wide range of individuals including clients, colleagues, external partners and members of the public including the ability to produce and present clear written reports and guidance, which interpret and effectively communicate/ explain complex issues Sound management and interpersonal skills with proven ability to work effectively with all levels of colleagues, including effective partnerships with other agencies and service providers Proven problem-solving skills and ability to be flexible, and exercise sound judgement and decision-making. Financial management skills / commercial acumen Numeracy skills sufficient to analyse/interpret financial and health outcome data and information Ability to think creatively, be innovative and realise the opportunities for developing projects Ability to confidently and competently use a variety of computer packages including Microsoft Word, Excel and Power Point. The ability to learn quickly when using national and internal databases Ability to work as part of a multidisciplinary team, valuing the contribution of others Proven influencing and persuading skills sufficient to persuade others to a different course of action in difficult circumstances to ultimately improve the health and services for the local communities A desire to play an active part in the successful growth of the business Job description Job responsibilities JOB DESCRIPTION Service Manager Bath & North East Somerset The Wellness Service Manager will provide co-ordination, facilitation, co-production and implement delivery processes to lead the team to facilitate helping people to access health and wellbeing opportunities in B&NES. MAIN PURPOSE To be responsible and accountable for the successful, implementation, delivery and development of Bath & North East Somerset Wellness Service ensuring robust, effective and efficient delivery of all service KPIs, to achieve contractual and financial targets for the following services: -Triage Service -Stop Smoking Service -Wellbeing Coach Service -Emotional Wellbeing Service -Outreach NHS & CVD Health Checks -Physical Activity Service -Training and Workforce Development -Volunteer Brokerage Service Use best practice and innovation to achieve high quality, excellent patient/client services working in line with the B&NES Joint Health and Wellbeing Strategy Secure best value for money in delivery and continuous improvement in the provision of services to achieve Everyone Healths corporate and business objectives. SUMMARY OF RESPONSIBILITIES AND DUTIES Responsible and accountable for: Planning, management, monitoring and evaluation of the Wellness Service in line with the tendered B&NES Service submission and contract. To deliver the service within budget and to maximise resources available, adding value to the service wherever possible. Line manage three Community Engagement Insight Leads Co-ordinators. Manage the leadership of a dynamic team; Stop Smoking Practitioners; Wellbeing Coaches, Emotional Wellbeing Coaches & Virtual Behaviour Change practitioners, providing strong and excellent leadership skills, to support, motivate and inspire colleagues to take ownership of service delivery and empower patients clients to adopt healthier lifestyles. Coordinating the recruitment and management of staff, ensuring training and development needs are assessed and appropriate training is provided, and professional registration is maintained through provision of CPD. Ensure the service delivery is innovatively integrated across all services, county-wide, through application of evidence-based practice which is reflective of key national guidance and recommendations. Working with the ManagingDirector of Everyone Health, Clinical Governance Manager, Operational Leads and Management team to achieve continual service improvement and client/patient-centred services in accordance with participant feedback, NICE guidance, national and local recommendations, professional competences and EH policies and procedures, ensuring services are delivered in line with CQC and HSCICs regulations. Ensure services are developed and delivered consistently across localities in B&NES, providing targeted approaches to specific community groups individuals, adopting a variety of community engagement methodologies, to establish and maintain relationships with individuals who are experiencing the greatest inequalities in health. Ensure the efficient and effective monitoring of contractual performance targets health outcomes and financial providing data analysis and disseminating meaningful targets to all colleagues to ensure collective accountability for achievement of all indicators. Monitor data collection practices, conduct regular audits and disseminate outcomes to the wider team, ensuring collective accountability for achievement of all indicators. Rigorous monitoring and evaluation of service delivery and colleague performance, ensuring auditing processes are implemented accordingly to achieve continuous service improvement. Use Microsoft Planner to project manage all projects Utilising Data Informatics Systems and other relevant systems and internal reporting procedures to ensure data collection processes are robust to evidence service efficacy through generation of excellent health outcome data, contributing to an internal qualitative and quantitative evidence base, to demonstrate best practice and value for money. Contribute to the preparation and production of all written materials including budgets, activity plans, quarterly reports for the purpose of documenting contractual activity to both internal and external stakeholders as relevant and to the ManagingDirector Work face to face in B&NES to generate, establish and maintain strong and influential working relationships with key stakeholders partners and commissioners, and represent Everyone Health on a local, regional and national level as and when required. Coordinating and supporting the production and delivery of a Marketing and Communications Plan reflective of social marketing principles which incorporates community, partnership and stakeholder engagement; ensure the dissemination of appropriate marketing materials across the county to enable the achievement of key performance indicators through highly effective community engagement methodologies. Ensuring a commitment to equal opportunities is reflected at all stages of project planning, implementation, delivery and evaluation, in line with agreed service standards. Take an active part in developing own knowledge and skills of others by mentoring, through supervision and review. The post holder is expected to work within the requirements of the 6 Cs Care, Compassion, Competence, Communication, Courage and Commitment. Contribute to the growth of Everyone Health by working collaboratively and supportively with colleagues to develop the portfolio, with involvement in and management of relevant projects where necessary. Attend meetings such as the BNSSG alliance, updates with the commissioners and any other meetings required that may be in person or online. Work closely with the Community Engagement Insight Leads to raise awareness of the service within the local community. This could include activities such as attending health promotion community days, delivering training to professionals, sending newsletters and marketing. PERSON SPECIFICATION . SKILLS ABILITIES Strong planning and organisational skills, with the ability to set objectives, prioritise, provide sound judgement and decision-making, often within tight timescales Experience of interpreting national and regional health priorities and aligning them to corporate agendas and service objectives Excellent verbal and written communication skills to ensure effective communication with a wide range of individuals including clients, colleagues, external partners and members of the public including the ability to produce and present clear written reports and guidance, which interpret and effectively communicate/ explain complex issues Sound management and interpersonal skills with proven ability to work effectively with all levels of colleagues, including effective partnerships with other agencies and service providers Proven problem-solving skills and ability to be flexible, and exercise sound judgement and decision-making. Financial management skills / commercial acumen Numeracy skills sufficient to analyse/interpret financial and health outcome data and information Ability to think creatively, be innovative and realise the opportunities for developing projects Ability to confidently and competently use a variety of computer packages including Microsoft Word, Excel and Power Point. The ability to learn quickly when using national and internal databases Ability to work as part of a multidisciplinary team, valuing the contribution of others Proven influencing and persuading skills sufficient to persuade others to a different course of action in difficult circumstances to ultimately improve the health and services for the local communities A desire to play an active part in the successful growth of the business