Service Manager - Homelessness Service

• homelessness • service manager • housing support Service Manager – Homelessness Service Salary: £34,505 per annum Hours: 37.5hrs per week Contract: Permanent Location: Shepton Mallet Role Summary: An established charity is looking for an experienced Service Manager to lead homelessness and supported housing services in Shepton Mallet. This is an excellent opportunity for a motivated leader to oversee high-quality, person-centred services that support people experiencing homelessness and social exclusion to achieve greater independence and stability. You'll provide operational leadership to a dedicated team, ensuring services are delivered to a high standard while meeting contractual requirements, safeguarding responsibilities, and organisational objectives. Working closely with commissioners and partner agencies, you'll play a key role in developing services and improving outcomes for vulnerable people within the local community. Day-to-Day Duties: • Lead, supervise and support a team, providing regular supervision, coaching and performance management. • Oversee the day-to-day delivery of homelessness and supported housing services, ensuring high standards of support. • Monitor service performance against KPIs, contractual requirements and quality standards. • Promote a person-centred, trauma-informed approach that empowers individuals to achieve positive outcomes. • Build and maintain effective partnerships with commissioners, local authorities and external agencies. • Manage service budgets, operational compliance and reporting requirements. • Ensure safeguarding responsibilities are upheld and risk is effectively managed. • Identify opportunities for service development and continuous improvement. • Participate in an out-of-hours on-call rota to provide management support when required. About You: • Previous management experience within homelessness, housing, supported housing, social care or a similar support service. • Strong leadership and people management skills, with the ability to motivate, develop and support staff. • Experience managing operational performance, budgets and contractual targets. • Sound understanding of safeguarding, risk management and trauma-informed practice. • Excellent communication and relationship-building skills with internal and external stakeholders. • Organised and able to manage competing priorities in a fast-paced environment. • Full UK driving licence and access to your own vehicle for business travel. • Flexible to participate in an out-of-hours on-call rota. Benefits: • 27 days annual leave plus bank holidays, increasing with length of service. • Additional day off for your birthday. • Competitive pension scheme. • Employee Assistance Programme and Health Cash Plan. • Staff discount scheme. • Blue Light Card eligibility. • Ongoing training, professional development and career progression opportunities. • Regular reflective practice sessions and supportive management culture. • Opportunity to make a genuine difference within a respected charity supporting vulnerable people. For more info, please contact Nathan Jackson on or apply now.